Intake Coordinator

Maxim Healthcare; Alhambra (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Employee discount program

Career advancement

Job summary

Maxim Healthcare is seeking a compassionate Intake Coordinator to join our team in ensuring timely and accurate patient care. You will work with the Client Coordinator to manage patient intake, coordinate services, and maintain excellent customer service.

The role requires strong organizational skills, the ability to travel up to 25%, and a commitment to providing high-quality support. We offer weekly pay, comprehensive benefits, a 401(k) plan with company matching, and opportunities for career

Qualifications

• High School Diploma or equivalent required; LPN licensure and/or college degree preferred.
• Minimum of 1 year of relevant experience preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Capture and communicate patient referral information to management teams.
• Process and document incoming patient needs, service requests, and changes.
• Inform patients accurately about available services.
• Collaborate with operations to schedule appropriate personnel promptly.
• Assist with new case openings in patient homes.
• Record and report patient and employee concerns to appropriate parties.
• Enter patient data into the system of record per company policies.
• Support office staff with routine administrative duties.
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Communication skills

Customer service

Telephone etiquette

Microsoft Office

Education

High School Diploma or equivalent

LPN license or college degree preferred

Tools

Microsoft Office

Job description

Maxim Healthcare is seeking a compassionate, detail-oriented Intake Coordinator to join our team and play a vital role in ensuring timely and accurate patient care. This position works closely with the Client Coordinator and other staff to manage patient intake, coordinate services, and maintain high standards of customer service.

Why Join Maxim:

• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan with company matching
• Employee discount program; partnered with hundreds of vendors nationwide
• Awards and recognition program
• Opportunity for career advancement
• Comprehensive training and mentorship program

Key Responsibilities:

• Capture and communicate patient referral information to management teams
• Process and document incoming patient needs, service requests, and changes
• Inform patients accurately about available services
• Collaborate with operations to schedule appropriate personnel promptly
• Assist with new case openings in patient homes
• Record and report patient and employee concerns to appropriate parties
• Enter patient data into the system of record per company policies
• Support office staff with routine administrative duties
• Perform other duties as assigned

Qualifications:

• Ability to travel up to 25%
• High School Diploma or equivalent required; LPN licensure and/or college degree preferred
• Minimum of 1 year of relevant experience preferred
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Professional telephone manner and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Ability to lift up to 15 pounds

Compensation:

$27.00 per hour. $2,000 annual bonus potential.

Maxim Benefits:

Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Equal Opportunity Employer Statement

Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.