Intake Coordinator

Maxim Healthcare Services, Inc.; Alhambra (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Weekly paychecks

Employee discount program

Awards and recognition program

Career advancement opportunities

Training and mentorship program

Job summary

Maxim Healthcare is seeking a compassionate Intake Coordinator to ensure timely, accurate patient care. You will manage intake, coordinate services and maintain high customer service standards, working with the Client Coordinator and staff.

Qualifications include a HS diploma or equivalent; LPN licensure or degree preferred, and at least 1 year of relevant experience. Travel up to 25% is required; a strong telephone manner and MS Office skills are essential.

Qualifications

• High School Diploma or equivalent required; additional education preferred.
• LPN licensure or college degree is preferred but not required.
• Strong organizational and communication abilities are essential.

Responsibilities

• Capture and communicate patient referral information to management teams.
• Process and document incoming patient needs, service requests, and changes.
• Inform patients accurately about available services.
• Collaborate with operations to schedule appropriate personnel promptly.
• Assist with new case openings in patient homes.
• Record and report patient and employee concerns to appropriate parties.
• Enter patient data into the system of record per company policies.
• Support office staff with routine administrative duties.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Customer service

Telephone etiquette

Education

High School Diploma or equivalent

LPN licensure or college degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Maxim Healthcare is seeking a compassionate, detail-oriented Intake Coordinator to join our team and play a vital role in ensuring timely and accurate patient care. This position works closely with the Client Coordinator and other staff to manage patient intake, coordinate services, and maintain high standards of customer service.

Why Join Maxim:

• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan with company matching
• Employee discount program; partnered with hundreds of vendors nationwide
• Awards and recognition program
• Opportunity for career advancement
• Comprehensive training and mentorship program

Key Responsibilities:

• Capture and communicate patient referral information to management teams
• Process and document incoming patient needs, service requests, and changes
• Inform patients accurately about available services
• Collaborate with operations to schedule appropriate personnel promptly
• Assist with new case openings in patient homes
• Record and report patient and employee concerns to appropriate parties
• Enter patient data into the system of record per company policies
• Support office staff with routine administrative duties
• Perform other duties as assigned

Qualifications:

• Ability to travel up to 25%
• High School Diploma or equivalent required; LPN licensure and/or college degree preferred
• Minimum of 1 year of relevant experience preferred
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Professional telephone manner and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Ability to lift up to 15 pounds

Compensation:

$27.00 per hour. $2,000 annual bonus potential.

Maxim Benefits:

Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.