Intake Coordinator

Addus HomeCare Corp.; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Generous paid time off

Tuition reimbursement

Hospice Certification bonus and salary

Merit-based raises

Employee referral program

Employee discount programs

Job summary

Ambercare Hospice in Albuquerque, NM is seeking a compassionate Intake Coordinator to serve as the main contact for patients, families, referral sources, and clinical staff to ensure a smooth admissions process.

The role requires organizational, customer-focused individuals who are dedicated to quality hospice care and supporting patients and families in challenging times. Join a team committed to exceptional service.

Qualifications

• Must be 18 years or older.
• At least 1 year of experience in homecare, hospice, or healthcare-related field preferred.
• Ability to complete necessary documentation accurately, legibly, and timely.
• Ability to handle stressful and delicate situations.
• Interpersonal, verbal, and written communication skills needed.
• Valid driver’s license and proof of insurance required.

Responsibilities

• Receive referrals by phone or in person for designated department.
• Explain benefits to patients, families, and community contacts.
• Assist with finding alternative services when hospice may not be suitable.
• Oversee scheduling of initial nursing assessment and admission.
• Maintain admission packets and ensure forms are available to admissions staff.
• Assist community outreach with marketing to promote relations with referral sources.
• Complete admission paperwork as needed and maintain punctuality and attendance.
• Provide telephone and clerical support to staff as time allows.
• Maintain accurate clinical records and track client goals and progress.

Skills

Communication skills

Healthcare experience

Customer service

Attention to detail

Team coordination

Job description

Ambercare Hospice is seeking a compassionate and detail-oriented Intake Coordinator to join our team in Albuquerque, NM. In this role, you will serve as a key point of contact for patients, families, referral sources, and clinical staff, helping to ensure a smooth and efficient admissions process.

The ideal candidate is organized, customer-focused, and passionate about supporting quality hospice care. If you thrive in a fast-paced environment and enjoy making a meaningful impact behind the scenes, we invite you to join a team dedicated to providing exceptional care and support to patients and their loved ones.

Ambercare is a leader in home health and hospice care throughout New Mexico, with over 20 years of trusted service. As part of the Addus HomeCare family, we serve thousands of patients across the region - combining heart, professionalism, and the highest standards of care.

Why Choose a Career with Ambercare Hospice?

• Monday - Friday
• Meaningful work supporting patients and families in their time of greatest need
• Comprehensive Benefits Package: Enjoy full benefits starting the first of the month after hire, including medical, dental, and vision coverage. A 401(k) with company match, generous paid time off, tuition reimbursement, and a Hospice Certification bonus and salary increase. Plus, earn merit-based raises based on your performance.

What We offer:

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs

What You’ll Do:

• Receive referrals by phone or in person for designated department
• Provide an explanation of the benefits to patients, families, and community contacts
• Assist with finding alternative services when the patient is not a candidate for hospice
• Oversee scheduling of initial nursing assessment and admission
• Maintain admission packets and ensure that proper forms are available to admissions staff
• Assist community outreach representatives with marketing activities to promote relations with referral sources
• Assist with the completion of admission paperwork as neededAdhere to work schedule and maintain good punctuality and attendance record
• Provide telephone and clerical support to other staff members as time allows
• Maintains accurate clinical records, keeping track of goals and progress of clients'

Qualifications:

• Be eighteen (18) years of age or older
• At least one (1) year experience in homecare, hospice, and/or healthcare-related field preferred
• Ability to complete necessary documentation appropriately, legibly, and timely
• Ability to handle stressful and delicate situations
• Interpersonal, verbal, and written communication skills necessary to complete job responsibilities
• Valid driver's license and proof of insurance are required

#ACHOS

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.