Intake Coordinator

Ambercare; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) with match

Paid time off

Tuition reimbursement

Hospice certification bonus and salary

Merit increases

Employee discounts

Job summary

Ambercare Hospice in Albuquerque, NM is seeking a compassionate Intake Coordinator to serve as the main contact for patients, families, referral sources, and clinical staff, ensuring a smooth admissions process.

The role requires organization, customer focus, and a dedication to high-quality hospice care. If you thrive in a fast-paced environment and want to contribute to meaningful patient support, join our team in providing exceptional care and service.

Qualifications

• Be eighteen (18) years of age or older.
• At least one (1) year experience in homecare, hospice, and/or healthcare-related field preferred.
• Ability to complete necessary documentation appropriately, legibly, and timely.
• Ability to handle stressful and delicate situations.
• Interpersonal, verbal, and written communication skills necessary to complete job responsibilities.
• Valid driver’s license and proof of insurance are required.

Responsibilities

• Receive referrals by phone or in person for designated department.
• Provide an explanation of the benefits to patients, families, and community contacts.
• Assist with finding alternative services when the patient is not a candidate for hospice.
• Oversee scheduling of initial nursing assessment and admission.
• Maintain admission packets and ensure that proper forms are available to admissions staff.
• Assist community outreach representatives with marketing activities to promote relations with referral sources.
• Assist with the completion of admission paperwork as needed.
• Adhere to work schedule and maintain good punctuality and attendance record.
• Provide telephone and clerical support to other staff members as time allows.
• Maintains accurate clinical records, keeping track of goals and progress of clients’

Skills

Interpersonal communication

Documentation

Stress management

Verbal and written communication

Driver's license

Job description

Ambercare Hospice is seeking a compassionate and detail-oriented Intake Coordinator to join our team in Albuquerque, NM. In this role, you will serve as a key point of contact for patients, families, referral sources, and clinical staff, helping to ensure a smooth and efficient admissions process.

The ideal candidate is organized, customer-focused, and passionate about supporting quality hospice care. If you thrive in a fast-paced environment and enjoy making a meaningful impact behind the scenes, we invite you to join a team dedicated to providing exceptional care and support to patients and their loved ones.

Ambercare is a leader in home health and hospice care throughout New Mexico, with over 20 years of trusted service. As part of the Addus HomeCare family, we serve thousands of patients across the region—combining heart, professionalism, and the highest standards of care.

Why Choose a Career with Ambercare Hospice?

• Monday – Friday
• Meaningful work supporting patients and families in their time of greatest need
• Comprehensive Benefits Package: Enjoy full benefits starting the first of the month after hire, including medical, dental, and vision coverage. A 401(k) with company match, generous paid time off, tuition reimbursement, and a Hospice Certification bonus and salary increase. Plus, earn merit-based raises based on your performance.

What We Offer

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs

What You’ll Do

• Receive referrals by phone or in person for designated department
• Provide an explanation of the benefits to patients, families, and community contacts
• Assist with finding alternative services when the patient is not a candidate for hospice
• Oversee scheduling of initial nursing assessment and admission
• Maintain admission packets and ensure that proper forms are available to admissions staff
• Assist community outreach representatives with marketing activities to promote relations with referral sources
• Assist with the completion of admission paperwork as needed
• Adhere to work schedule and maintain good punctuality and attendance record
• Provide telephone and clerical support to other staff members as time allows
• Maintains accurate clinical records, keeping track of goals and progress of clients’

Qualifications

• Be eighteen (18) years of age or older
• At least one (1) year experience in homecare, hospice, and/or healthcare-related field preferred
• Ability to complete necessary documentation appropriately, legibly, and timely
• Ability to handle stressful and delicate situations
• Interpersonal, verbal, and written communication skills necessary to complete job responsibilities
• Valid driver’s license and proof of insurance are required

#ACHOS

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.