Intake & Community Outreach Lead

tsainternal; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

AD&D insurance

Long-term disability coverage

Voluntary life insurance

Short-term disability

Long-term disability

Paid vacation

Sick time

Holidays

Flexible spending accounts

403(b) retirement savings plan

Pension plan

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Indianapolis is seeking an Intake Coordinator to lead the admissions process and ensure program integrity. You will supervise the Intake Clerk, manage electronic records, and coordinate with community partners to support applicants and families.

Role requires 40 hours/week with possible evenings and weekends. Strong organizational, communication, and computer skills are essential, along with a valid driver's license and commitment to Christian principles.

Qualifications

• High School Diploma or Equivalent is required.
• Supervisory experience is required.
• Computer literacy is required.
• Valid driver's license and ability to qualify for TSA insurance.
• Commitment to Christian principles.

Responsibilities

• Oversee daily intake operations and admissions process.
• Supervise and support Intake Clerk.
• Maintain program integrity and best practices.
• Participate in data quality meetings with ARC Command.
• Coordinate with program staff and community partners.
• Conduct comprehensive eligibility assessments.
• Manage intake documentation and electronic records.
• Process admissions through referrals, phone calls, and walk-ins.
• Ensure compliance with program policies and procedures.
• Complete and document intake testing procedures.
• Lead community outreach for recruitment and retention.
• Build relationships with referral agencies and stakeholders.
• Maintain current community resource listings.
• Gather and review center statistical data.
• Report daily center census and maintain accurate records.
• Oversee electronic records management.
• Coordinate with external agencies (courts, probation, parole).
• Manage medication documentation and handoffs.
• Ensure accurate statistical data entry and reporting.
• Support 24/7 intake operations.

Skills

Leadership

Supervisory

Organization

Documentation

Communication

Interpersonal

Education

High School Diploma or Equivalent

Supervisory experience

Job description

The Salvation Army Thrift Store in Indianapolis is seeking an Intake Coordinator to lead the admissions process and ensure program integrity. You will supervise the Intake Clerk, manage electronic records, and coordinate with community partners to support applicants and families.

Role requires 40 hours/week with possible evenings and weekends. Strong organizational, communication, and computer skills are essential, along with a valid driver's license and commitment to Christian principles.