Intake & Client Experience Manager

Crisp Recruit; Gadsden (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Growth opportunities

Competitive base salary

KPI-based bonus opportunities

Job summary

Word Family Law Group in Gadsden, Alabama, is seeking an Intake/Sales Manager to enhance the client intake experience. This role involves guiding prospective clients through evaluations and ensuring a seamless onboarding process while maintaining clear communication and rapport.

The ideal candidate should possess excellent active listening skills, empathy for clients in family law situations, and proficiency in CRM systems. Join a dedicated team focused on compassionate legal representation in family matters.

Qualifications

• Proven success in a client-facing role helping people with important services.
• Strong phone-based communication skills to guide clients through sensitive conversations.
• Exceptional ability to actively listen and respond to client needs.

Responsibilities

• Connect with prospective clients by phone, providing free case evaluations.
• Maintain ownership of the client experience from evaluation to onboarding.
• Coordinate retainer agreements and payment plan setups professionally.

Skills

Client experience

Active listening

Relationship building

Empathy

Tech savvy

Tools

CRM systems

AI transcription tools

Job description

Word Family Law Group in Gadsden, Alabama, is seeking an Intake/Sales Manager to enhance the client intake experience. This role involves guiding prospective clients through evaluations and ensuring a seamless onboarding process while maintaining clear communication and rapport.

The ideal candidate should possess excellent active listening skills, empathy for clients in family law situations, and proficiency in CRM systems. Join a dedicated team focused on compassionate legal representation in family matters.