Intake & Client Care Manager (Family Law)

Word Family Law Group; Gadsden (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Bonus structure tied to performance

Growth opportunities

Job summary

Word Family Law Group is seeking an Intake/Sales Manager in Gadsden, Alabama, to support prospective clients through empathetic and efficient intake processes. This role requires strong communication skills and the ability to guide clients effectively without providing legal advice.

As part of a compassionate team, you'll conduct phone evaluations, assist with payment options, and ensure smooth transitions to the legal team. Join a firm committed to helping clients navigate complex family law situations.

Qualifications

• Experience in a client-facing role guiding clients through decision-making processes.
• Strong phone communication skills with the ability to build rapport.
• High emotional intelligence to support clients in sensitive situations.

Responsibilities

• Conduct phone-based free case evaluations for prospective clients.
• Guide clients through the onboarding process and provide payment plan options.
• Maintain accurate documentation of client interactions and follow-ups.

Skills

Client-facing experience

Active listening

Empathy

Tech Savvy

Phone communication skills

Tools

CRM systems

AI transcription tools

Job description

Word Family Law Group is seeking an Intake/Sales Manager in Gadsden, Alabama, to support prospective clients through empathetic and efficient intake processes. This role requires strong communication skills and the ability to guide clients effectively without providing legal advice.

As part of a compassionate team, you'll conduct phone evaluations, assist with payment options, and ensure smooth transitions to the legal team. Join a firm committed to helping clients navigate complex family law situations.