Intake Clerk

Hinshaw & Culbertson LLP; Illinois; On-site; USD 22,041 - 33,062; Full time

Job summary

Hinshaw & Culbertson LLP is seeking an Intake Clerk to support the Practice Services department and enhance workflow. Responsibilities include submitting conflicts searches and new matter requests, maintaining the conflicts database, and assisting with billing and special projects.

This role requires strong analytical skills, attention to detail, and experience with law firm processes and case management systems. Flexibility to work outside standard hours may be required to support deadlines.

Qualifications

• Excellent analytical skills with ability to draw conclusions from complex data.
• Advanced internet research skills and meticulous attention to detail.
• Experience in a law firm, professional services, or consulting firm handling new business and conflicts is strongly desired.
• Strong interpersonal, written and verbal communication skills across all levels.
• Excellent work ethic, initiative and customer service mindset.
• Experience with CMS/Aderant and Intapp Open Enterprise.
• Proficiency in Microsoft Office programs.
• Ability to meet tight deadlines and support after-hours work as needed.

Responsibilities

• Provide administrative support to maintain integrity of conflicts database.
• Submit preliminary conflicts searches and new matter requests in intake workflow system.
• Maintain professional communication with clients, attorneys and staff to ensure smooth intake process.
• Cross-train within intake team and cover for high-volume periods.
• Input client matter information into case management system ensuring data integrity and confidentiality.
• Stay updated on conflicts of interest and risk management practices; engage in continuing education and professional networks.
• Assist with billing and time entry projects.
• Participate in special projects and other duties as assigned.

Skills

Analytical skills

Attention to detail

Communication skills

Time management

Customer service

Tools

CMS/Aderant

Intapp Open Enterprise

Job description

Position Summary

The Intake Clerk will support the Practice Services department and aid increased workflow. Responsibilities will also encompass submitting preliminary conflicts search and new matter requests relating to the activities of the Firm’s attorneys and lateral candidates, maintaining database integrity, and supporting special projects.

Duties and Responsibilities

• Provide administrative support to the Practice Support department to maintain the integrity of the Firm’s conflicts database.
• Effectively submit preliminary conflicts searches and new matter requests in the new business intake workflow system.
• Maintain clear and professional communication with clients, attorneys, and other staff members to facilitate a smooth intake process.
• Participate in cross-training within the intake team to ensure comprehensive knowledge of all intake procedures. Provide coverage for team members during absences or high-volume periods to maintain consistent service levels.
• Accurately input client matter information and case details into the firm's case management system, ensuring data integrity and confidentiality as required.
• Stay current with best industry practices and new developments in the area of conflicts of interest and risk management. Participate in continuing education, research, networking, and professional and industry organizations to advance competencies.
• Assist with billing and time entry projects.
• Participate in special projects.
• Assume any other duties as assigned.

Minimum Job Qualifications

• Excellent analytical skills. Ability to draw accurate conclusions from complex sets of information.
• Advanced internet skills, and exceptional attention to detail.
• Previous experience in a law firm, professional services or consulting firm in processing new business and/or conflicts of interest is strongly desired.
• Excellent interpersonal, written and verbal communication skills. Ability to work with personnel at all levels.
• Excellent professional work ethic, initiative and customer service.
• Experience with CMS/Aderant and Intapp Open Enterprise.
• Proficiency in Microsoft Office programs.
• Ability to work with tight deadlines and to provide off hours (evenings, weekends and holiday) to support projects and escalated issues, as needed.

This job description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification.

As an EEO/AA employer, Hinshaw & Culbertson LLP will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, protected veteran or disability status or any other factor prohibited by law.