Intake Clerk

Hinshaw & Culbertson LLP; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Hinshaw & Culbertson LLP in Chicago is seeking an Intake Clerk to support the Practice Services department. This role involves maintaining the integrity of the firm's conflicts database and facilitating new matter requests. The ideal candidate has strong analytical skills and experience in a law or professional services environment.

Responsibilities include providing administrative support, maintaining client communication, and participating in special projects. Candidates should have excellent attention to detail and the ability to work under tight deadlines.

Qualifications

• Experience in processing new business and/or conflicts of interest in a law firm or consulting firm.
• Ability to work with tight deadlines and provide support during off hours if needed.
• Strong analytical skills with a talent for drawing conclusions from complex data.

Responsibilities

• Provide administrative support to maintain the firm's conflicts database.
• Submit preliminary conflicts searches and new matter requests in the intake workflow system.
• Maintain communication with clients and attorneys for a smooth intake process.
• Participate in cross-training to ensure comprehensive knowledge of intake procedures.

Skills

Analytical skills

Attention to detail

Interpersonal communication

Customer service

Tools

CMS/Aderant

Intapp Open Enterprise

Microsoft Office

Job description

Position Summary

The Intake Clerk will support the Practice Services department and aid increased workflow. Responsibilities will also encompass submitting preliminary conflicts search and new matter requests relating to the activities of the Firm’s attorneys and lateral candidates, maintaining database integrity, and supporting special projects.

Duties and Responsibilities

• Provide administrative support to the Practice Support department to maintain the integrity of the Firm’s conflicts database.
• Effectively submit preliminary conflicts searches and new matter requests in the new business intake workflow system.
• Maintain clear and professional communication with clients, attorneys, and other staff members to facilitate a smooth intake process.
• Participate in cross-training within the intake team to ensure comprehensive knowledge of all intake procedures. Provide coverage for team members during absences or high-volume periods to maintain consistent service levels.
• Accurately input client matter information and case details into the firm's case management system, ensuring data integrity and confidentiality as required.
• Stay current with best industry practices and new developments in the area of conflicts of interest and risk management. Participate in continuing education, research, networking, and professional and industry organizations to advance competencies.
• Participate in special projects.
• Assume any other duties as assigned.

Minimum Job Qualifications

• Excellent analytical skills. Ability to draw accurate conclusions from complex sets of information.
• Advanced internet skills, and exceptional attention to detail.
• Previous experience in a law firm, professional services or consulting firm in processing new business and/or conflicts of interest is strongly desired.
• Excellent interpersonal, written and verbal communication skills. Ability to work with personnel at all levels.
• Excellent professional work ethic, initiative and customer service.
• Experience with CMS/Aderant and Intapp Open Enterprise.
• Proficiency in Microsoft Office programs.
• Ability to work with tight deadlines and to provide off hours (evenings, weekends and holiday) to support projects and escalated issues, as needed.

This job description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification.

As an EEO/AA employer, Hinshaw & Culbertson LLP will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, protected veteran or disability status or any other factor prohibited by law.