Intake Care Manager

Your Health; Gainesville (GA); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Your Health is seeking an Intake Care Manager to assist with all clinical scheduling needs for our Gainesville patients. The role ensures a smooth registration process for new patients and efficient appointment scheduling for both new and existing patients.

This position offers a hybrid schedule with days at the Gainesville office and remote work when appropriate, full-time salary-based, 8 hours per day, 8:00 AM to 5:00 PM, Monday through Friday.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's Degree in Healthcare preferred.
• Preferred CMA, LPN or RN credentials.

Responsibilities

• Register, verify and schedule patients according to the care model.
• Track and follow new patients until scheduled.
• Schedule appointments based on care model, availability and urgency.
• Optimize all disciplines in schedules.
• Follow patients after discharge from inpatient facilities.
• Schedule TCM appointments promptly within required windows.
• Maintain strong documentation.
• Use multiple software/tracking systems to support patient follow-up.
• Communicate with patients via email, portal, phone, AthenaText, in person to schedule and confirm.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

AthenaText

Education

High school diploma

Associate/Bachelor's in Healthcare

Tools

Scheduling software

AthenaText

Job description

We are seeking an Intake Care Manager to assist with all clinical scheduling needs for our new patients in the Gainesville reion. The role of the Intake Care Manager is responsible for ensuring a smooth registration process for new patients and efficient appointment scheduling for new and existing patients.

This position will be working a hybrid schedule that consists of days in the Gainesville office as well as working from remotely depending on training and productivity. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday).

About

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Why Choose a Career at Your Health?

Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities

What Are We Looking For?

Your Health is currently looking for a Intake Care Manager to join our growing Primary Care family. A successful Scheduler will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.

The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).

Areas Of Responsibility

• Appropriately register, verify and timely schedule patients according to the Company’s care model.
• Ensure new patients are being tracked and followed until scheduled.
• Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
• Ensure all disciplines with schedules are fully optimized.
• Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
• Ensure TCM appointments are scheduled promptly and within the required window.
• Ensure strong documentation is implemented.
• A multitude of software systems (including tracking systems) will be utilized to ensure patient follow-up and better patient outcomes.
• Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.

Qualifications

• High school diploma or equivalent required, while an Associate's or Bachelor's Degree in Healthcare is preferred.
• Preferred CMA, LPN or RN
• Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
• Familiar with medical terminology, procedures, and insurance verification purposes.
• Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
• Strong problem-solving abilities
• Ability to work effectively under pressure.