Care Manager

Your Health; Rock Hill (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Employer matched 401K

Free visits & prescriptive services

Employer matched HSA

Generous PTO

Career development

Job summary

Your Health in Rock Hill, SC is seeking a Clinical Scheduler to support our Care Manager, coordinating all in‑person visits for a single interdisciplinary care team. The role serves as the central scheduling and operational liaison to ensure appropriate encounters under our value‑based care model, with daily work in the Rock Hill office from 8:00 AM to 5:00 PM, Monday through Friday.

Ideal candidates have a high school diploma (an Associate's or Bachelor's in healthcare preferred), experience in

Qualifications

• High school diploma or equivalent required; an Associate's or Bachelor's in Healthcare preferred.
• Experience in medical scheduling or administrative role is desired.
• Familiarity with medical terminology and insurance verification is preferred.

Responsibilities

• Register, verify and timely schedule patients according to the care model.
• Track new patients and ensure follow-up scheduling.
• Schedule appointments based on availability, urgency, and patient preferences.
• Optimize all disciplines' schedules and coordinate discharges from in-patient facilities.
• Ensure prompt scheduling of TCM appointments within required windows.
• Maintain strong documentation and utilize multiple software systems to support scheduling.
• Communicate with patients via email, portal, phone, or in person to gather information and confirm appointments.

Skills

Scheduling

Healthcare coordination

Communication

Time management

Problem-solving

Education

High school diploma or equivalent

Associate's or Bachelor's Degree in Healthcare

Job description

We are seeking a Clinical Scheduler to fill our Care Manager role assist with all clinical scheduling needs for our Rock Hill patients. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model.
This position will be working in the Rock Hill office daily. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday).
About We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.
Why Choose a Career at Your Health? Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities

What Are We Looking For? Your Health is currently looking for a Care Manager to join our growing Primary Care family. A successful Care Manager is responsible for coordinating all in-person facilitator visits and in-person provider encounters for patients assigned to their care team. Through effective scheduling and coordination, the Care Manager ensures that patients receive consistent monitoring, engagement, and care team oversight. Your Health’s model of care is based on frequent patient engagement, coordinated interdisciplinary services, and proactive monitoring, which has consistently been shown to reduce hospitalizations and improve patient outcomes.
The Care Manager works closely with Directors of Population Health (DPH), providers, facilitators, and specialty population health divisions to ensure that clinical recommendations are translated into a clear and organized patient visit schedule.
The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s)
Areas Of Responsibility

• Appropriately register, verify and timely schedule patients according to the Company’s care model.
• Ensure new patients are being tracked and followed until scheduled.
• Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
• Ensure all disciplines with schedules are fully optimized.
• Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
• Ensure TCM appointments are scheduled promptly and within the required window.
• Ensure strong documentation is implemented.
• A multitude of software systems (including tracking systems) will be utilized to ensure patient follow-up and better patient outcomes.
• Interact with patients via email, patient portal, telephone AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.

Qualifications

• High school diploma or equivalent required, while an Associate's or Bachelor's Degree in Healthcare is preferred.
• Preferred CMA, LPN or RN
• Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
• Familiar with medical terminology, procedures, and insurance verification purposes.
• Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
• Strong problem‑solving …