Claims Assistant (100% In Office)

Sedgwick Claims Management Services Inc.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Sedgwick is seeking a Claims Assistant for an all-in-office role in Phoenix. The position focuses on supporting claims staff, entering new claims, processing payments, and handling routine administrative tasks with accuracy and teamwork.

Ideal candidates have a high school diploma or GED, at least 6 months of clerical or customer service experience, and strong communication and organizational abilities. Proficiency with Microsoft Office is essential.

Qualifications

• High school diploma or GED required.
• Six months of clerical or customer service experience or equivalent.
• Proficient in Microsoft Office and able to multi-task.

Responsibilities

• Sets up and enters new claims into claims management system.
• Inputs and reviews notes/diaries in claims system.
• Processes payments.
• Processes mail, filing, faxing and photocopying.
• Prepares and sends letters, reports and forms.
• Answers calls, sets up medical appointments, provides customer service as needed.
• Supports quality programs and prepares computer reports.

Skills

Communication skills

Microsoft Office

Team player

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Claims Assistant (100% In Office)

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE

To provide support to the claims staff and to perform other office tasks depending on the client program.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Sets up and enters new claims into claims management system.
• Inputs and reviews notes/diaries in claims management system as instructed.
• Processes payments.
• Processes mail; handles filing, faxing and photocopying.
• Reviews, prepares, creates, and/or sends letters, reports, and forms.
• Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
• Other activities/projects as assigned including the preparation and distribution of computer reports.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required.
• Experience: Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.
• Skills & Knowledge
  • Excellent oral and written communication
  • PC literate, including Microsoft Office products
  • Strong organizational skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding, travel as required
• Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com