Intake Assistant

RCAP Solutions, Inc.; Worcester (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in social services is seeking an Intake Assistant to support rental assistance programs. The role involves managing waiting lists, assisting applicants, and ensuring compliance with housing regulations. Ideal candidates will have experience in housing or social services and possess strong communication and problem-solving skills. Join a dedicated team focused on providing exceptional customer service and support to the community.

Qualifications

• 2-3 years of related experience at a housing or social services agency.
• Bilingual ability is a plus.

Responsibilities

• Maintains rental assistance waiting lists in compliance with HUD policies.
• Schedules and assists with applicant eligibility appointments.
• Educates applicants on housing options and eligibility requirements.

Skills

Problem Solving

Communication

Mathematical Skills

Education

Some College

Tools

MS Word

Excel

Outlook

Job description

Summary: Under the guidance and direction of the Deputy Director of Programs, the Intake Assistant assists the intake team with all aspects of intake functions and program management. Executes essential intake duties in a professional and empathetic manner, managing various rental assistance programs and housing waiting lists. Places a high priority on customer service to support programs, housing, and agency objectives in a team-oriented environment.

Responsibilities:

1. Maintains rental assistance waiting lists in compliance with Housing and Urban Development (HUD), Department of Housing and Community Development (DHCD) policies, and procedures.
2. Accurately enters data into appropriate software and maintains orderly applicant files according to policy/procedures.
3. Schedules and assists with applicant eligibility appointments, gathering data in compliance with HUD, DHCD, and RCAP regulations, policies, and procedures.
4. Provides assistance to applicants in completing applications during open hours.
5. Educates applicants on housing options, eligibility requirements, and services through briefings.
6. Calculates gross annual income using third-party documentation.
7. Works with the intake team and managers to achieve utilization and lease-up goals.
8. Creates and maintains supply of issuance briefing packets for voucher programs.

Requirements:

1. 2-3 years of related experience and/or training at a housing or social services agency; some college preferred.
2. Consistent attendance and punctuality; reliable in covering responsibilities when absent.
3. Intermediate knowledge of MS Word, Excel, Outlook; ability to learn industry-specific software.
4. Strong problem-solving skills; works well in group settings; uses reason in emotional situations.
5. Mathematical skills: ability to perform basic arithmetic with various units of measure.
6. Effective communication skills; clear speaking, listening, and participation in meetings.
7. Maintains confidentiality; demonstrates discretion, tact, and diplomacy.
8. Ability to read and interpret documents; write routine reports and correspondence; effective speaking skills. Bilingual ability is a plus.