FT Legal Intake Assistant

Monteforte Law P.C.; Woburn (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a boutique law firm as a Legal Intake Assistant, where your warm voice and organizational skills will be the first impression for clients. In this full-time, in-office role, you will connect with individuals navigating important life decisions, ensuring they feel heard and supported. With a focus on customer service, you'll manage calls, schedule consultations, and maintain a welcoming environment. Enjoy a flexible schedule with no evenings or weekends in a supportive team culture that prioritizes kindness and collaboration. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Free food & snacks

Health insurance

Paid time off

Qualifications

• Strong customer service background with excellent communication skills.
• Organized and detail-oriented, able to manage multiple tasks.

Responsibilities

• Answering calls and scheduling consultations with professionalism.
• Managing the intake process and ensuring clients feel valued.
• Handling general administrative tasks to keep the office running smoothly.

Skills

Customer Service

Communication Skills

Organizational Skills

Empathy

Sales Skills

Education

High School Diploma

Experience in Customer Service

Job description

Benefits:

• 401(k)
• 401(k) matching
• Free food & snacks
• Health insurance
• Paid time off

Please read all the way to the end for special application and cover letter instructions

Legal Intake Assistant – Be the Warm, Friendly Voice of Our Law Firm

This is not your average law firm job post—please read to the end for specific instructions on how to apply (yes, it matters!).

Do you love talking to people? Do you thrive on creating positive experiences and keeping things organized? If you’re nodding yes, keep reading…

Monteforte Law, P.C. is looking for a Legal Intake Assistant to become the voice and first impression of our firm. This is a full-time, in-office position (40 hours/week) that’s all about connecting with people, guiding them through our process, and making them feel seen, heard, and valued.

We’re a growing estate planning and elder law firm that helps high-earning individuals, families, and business owners preserve what they’ve worked so hard for. And we believe that happy clients come from a happy team.

This role is perfect for you if:

• You’re a natural on the phone—your voice exudes confidence and warmth.
• You love helping people and making their day a little easier.
• You have a background in customer service or sales and know how to “sell” value (in this case, us).
• You’re organized and detail-obsessed, even when juggling multiple tasks.
• You want a consistent, part-time schedule (with options!) and a team that actually enjoys coming to work.

Your core responsibilities will include:

• Answering and returning calls, and making potential clients feel heard and helped.
• Scheduling consultations and managing our intake process with professionalism and empathy.
• Explaining what we do and why we’re different—your job is to secure that appointment!
• Coordinating follow-ups and keeping track of client touchpoints.
• Handling general administrative tasks (like scanning, mailing, keeping the office tidy and stocked).
• Making sure our clients feel special—because they are. We send gifts, we call to check in, we go the extra mile.

Why you’ll love working here:

• We offer a flexible, part-time schedule that fits your life—no evenings, no weekends.
• Our team lives by a “no jerks” rule—we support each other and genuinely enjoy our work.
• You’ll grow in confidence and skill while helping people navigate some of life’s most important decisions.
• We’re a boutique firm with a big heart—and our culture reflects that.

You’ll thrive in this role if you are:

• Compassionate and emotionally intelligent—we deal with sensitive family matters.
• Professional, punctual, and polished in your communication (phone, email, and in person).
• A team player with just the right balance of independence and willingness to ask for help.
• Excited to learn (even if you’ve never worked in law before—estate planning experience is a bonus, not a must!).

Knowledge of estate planning and elder law is not a requirement but will be a bonus!

Please submit a cover letter with your resume, and tell us a little about yourself, your experience, and why you'd be a great fit.