Do you want a career opportunity as an Intake Assessment Evaluator PRN with your current employer? HCA Florida North Florida Hospital invites you to join a leading provider of healthcare services.
Job Summary and Qualifications
The Intake Assessment Evaluator works with the Program Director and Intake Assessment Coordinator to manage the pre‑admission assessment process, provide clinical assessments for potential patients, and participate in community education and events such as health fairs.
The role includes handling all calls for information and referrals, ensuring callers receive appropriate level of service, and maintaining EMTALA compliance.
Responsibilities
- The intake assessment evaluator responds to all psychiatry service calls, prioritizes patients based on need, and ensures EMTALA compliance.
- Coordinates communication for all assessment and admission activities, facilitating rapid throughput in the emergency department and requesting additional resources when necessary.
- Responds to calls for assessments in the emergency department within 15 minutes and initiates the requested assessment no later than 60 minutes from the initial request.
- Works with inpatient nursing staff to secure appropriate bed availability for incoming patients.
- Documents all incoming calls in the approved format, regardless of outcome.
- Provides education and support related to emergency detention procedures and regulatory requirements.
- Collaborates with the behavioral health sales team to provide data, ensure accurate referral data management, and include sales team members in team meetings.
- Completes assessments in an average of 90 minutes or less, including chart review, interview, and documentation.
- Demonstrates ability to set priorities and exercise good judgment in situations not covered by verbal or written instructions.
- Follows established policy and procedures while promoting a positive and cooperative work environment.
- Channels concerns appropriately and provides input, suggestions, and support as needed.
- Demonstrates thorough knowledge of work practices and ensures patient rights and confidentiality.
- Assesses and reassesses patient needs, providing on‑site and off‑site clinical assessments.
- Collaborates with hospital departments and the multidisciplinary team to assist with behavioral health assessment needs.
- Provides ongoing education to patients and families, and supplies resources and support before, during, and after treatment.
- Coordinates with physicians through the referral, admission, treatment, and discharge process.
- Trains other behavioral health team members on managing inquiry calls and tracking key indicators.
- Performs other duties as assigned by the Program Director.
Patient/Family Education
- Provides patient/family education as per department and hospital policy and procedure.
- Assesses learning needs, abilities, and readiness, identifies barriers such as language or culture, and integrates this information into the intake assessment.
- Collaborates with other disciplines to document and incorporate education needs into the intake assessment.
- Documents education provided and supplies appropriate educational materials.
- Collaborates with other health care providers to educate patients and families on behavioral health services.
Qualifications
- Basic Cardiac Life Support (BCLS) certificate obtained within 30 days of employment start date.
- Nonviolent Crisis Intervention certificate obtained within 30 days of employment start date.
- Fingerprint clearance required.
- Master’s degree in an approved field.
- Relevant licensure: LPC‑A/MHCI, LMSW/RCSW‑I, or equivalent.
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
- Well‑being support, including free counseling and referral services.
- Paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence.
- 401(k) plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan, flexible spending accounts, and retirement readiness tools.
- Tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.