Intake and Supportive Measures Specialist

The Chronicle Of Higher Education, Inc.; Chantilly (VA); Hybrid; USD 38,572 - 49,593; Part time

Job summary

The Chronicle Of Higher Education, Inc. seeks a part-time Intake and Supportive Measures Specialist to support compliance with federal and state laws related to non-discrimination. This role involves conducting outreach, organizing intake meetings, and maintaining accurate case records.

The ideal candidate holds a Bachelor’s degree in a relevant field and has strong communication and organizational skills. They will work in a hybrid model, ensuring a supportive environment for students and staff.

Qualifications

• Familiarity with civil rights laws and regulations.
• Experience in trauma-informed environments.
• Ability to maintain confidentiality and manage sensitive information.

Responsibilities

• Conduct outreach to various stakeholders regarding prohibited conduct.
• Hold intake meetings, providing important resources and information.
• Maintain accurate records within OACC’s case management software.

Skills

Communication skills

Analytical skills

Problem-solving skills

Organizational skills

Confidentiality

Education

Bachelor’s degree in counseling, social work, education, psychology, or related field

Job description

Department: Access, Compliance, and Community

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time / typically 20 hours per week

Salary: $28-$36 per hour; commensurate with experience

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility:

Criminal Background Check: Yes

About the Department

The Office of Access, Compliance, and Community (OACC) at George Mason University is dedicated to fostering an inclusive, accessible, and welcoming environment where all individuals—students, faculty, and staff—can thrive. Guided by the university’s commitment to equal opportunity, compliance, and community engagement, OACC aims to: 1) Enhance Access and Success by supporting individuals from all backgrounds by removing barriers, promoting opportunities, and ensuring access to resources for personal and professional growth; 2) Uphold Compliance and Accountability by ensuring compliance with federal and state laws, and university non-discrimination policies, while fostering a culture of transparency, integrity, and accountability; and 3) Embrace Our “All Together Different” Community by promoting an all-inclusive diverse, welcoming, and respectful campus environment through strategic initiatives, educational outreach, and meaningful partnerships that celebrate the richness of our community.

OACC provides strategic leadership and oversight over George Mason’s compliance with federal and state laws, regulations, executive orders, mandates, and university non-discrimination policies. Additionally, OACC monitors the university's continuing commitment to equal opportunity in both employment and educational practices. OACC reports to the President of the University and is responsible for the implementation of all equal opportunity and nondiscrimination policies, including federal requirements associated with the Americans with Disability Act, Titles VI, VII of the Civil Rights Act of 1964, Title IX, Violence Against Women Reauthorization Act (VAWA), as well as all state and university-related policies.

OACC affirms and supports George Mason’s commitment to equitable access and compliance, as well as a culture of integrity that values shared responsibility, as critical elements of an inclusive academic community. Through various outreach and educational opportunities, OACC ensures that the campus community understands their rights and responsibilities related to matters of civil rights. OACC works collaboratively with other campus partners and the surrounding community to ensure that George Mason maintains a campus environment that is free of discrimination, misconduct, retaliation, and harassment.

About the Position

The Intake and Supportive Measures Specialist supports George Mason University’s compliance with various federal and state laws and regulations related to non-discrimination and harassment, including Title IX of the Education Amendments of 1972 and Titles VI and VII of the Civil Rights Act of 1964. This position is responsible for outreach and providing intake (called “Information Sessions”) meetings with a variety of stakeholders, including George Mason undergraduate and graduate students, faculty, administrators, and staff members, ensuring these individuals receive important resources, supportive measures, and information on resolution options within the Office of Access, Compliance, and Community (“OACC”) and other university partners.

This position interacts regularly with other members of the OACC staff to conduct outreach, provide information sessions, and coordinate supportive measures (such as academic support, no contact orders, work schedule changes, class schedule changes, etc.). The role also provides support in case management by leveraging OACC’s case management software, Guardian.

Additionally, the role supports the Deputy Coordinator for Case Management and Pregnancy and Parenting with Title IX pregnancy and parenting adjustments, especially at the beginning of academic semesters when requests for adjustments increase. Other duties as assigned that support the broader mission of OACC, including, but not limited to, compliance training event coordination and execution or liaising with office management, may also be assigned to the Intake and Supportive Measures Specialist.

Responsibilities

• Outreach and Intake
  • Conduct outreach to a variety of stakeholders (often via email) on behalf of OACC upon proper notice of possible Prohibited Conduct (Title IX) and/or Prohibited Discrimination (Titles VI and VII);
  • Hold intake (Information Session) meetings in person and virtually, with students, faculty, and staff, reviewing campus and community-based resources, the availability of supportive measures, and resolution options;
  • Follow-up with parties after outreach and/or Information Session;
  • Refer individuals to other responsive offices such as Human Resources/Employee Relations, the Office of Student Conduct, Student Support and Advocacy, etc., when appropriate; and
  • Document and memorialize notes from Information Sessions and ensure accurate case notes and files are kept and maintained.
• Supportive Measures
  • Enact supportive measures, with consultation of members of OACC, when appropriate, including Academic Support, No Contact Orders, and schedule changes;
  • Coordinate with faculty and staff related to providing academic support supportive measures for students; and
  • Maintain records of supportive measures issued, including issuing No Contact Orders.
• Record Management
  • Maintain accurate records within OACC’s case management software, including adding case notes and reviewing case files for completeness;
  • Conduct routine reviews of open case files to ensure OACC has followed up with parties and completed work within individual cases prior to case closure;
  • Provide support to OACC staff when requests from campus partners are received for information about case histories; and
  • Conduct yearly review of case files for record retention reviews that align with Record Retention Schedules.
• Pregnancy and Parenting Support
  • Assist the Deputy Coordinator for Case Management and Pregnancy and Parenting with conducting pregnancy and parenting Information Sessions; and
  • Provide academic adjustments to pregnant and parenting students as directed.
• Complete other duties as assigned to support OACC.

Required Qualifications

• Bachelor’s degree in counseling, social work, education, psychology, or related field; or an equivalent combination of education and experience illustrating aptitude for working with various populations;
• Familiarity and/or working knowledge of civil rights laws and regulations such as Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, and the Virginia Human Rights Act;
• Demonstrated experience in an environment that sees regular interaction with individuals who have experienced trauma;
• Demonstrated analytical and problem-solving skills/experience, including diagnosing issues against a set of standards;
• Experience using software, such as case management software, to keep accurate and up-to-date records;
• Demonstrated ability to maintain confidentiality, exercise discretion, handle sensitive information, and adhere to privacy standards;
• Strong organizational skills to effectively manage competing priorities and deadlines;
• Excellent written and verbal communication skills;
• Demonstrated ability to identify and engage with appropriate campus partners for referral or service needs.

Preferred Qualifications

• Master’s degree in counseling, social work, education, psychology, or related field; or an equivalent combination of education and experience illustrating aptitude for working with various populations, including underserved and marginalized communities;
• Training or certification in trauma-informed techniques;
• Specific knowledge and experience interpreting and applying principles of civil rights laws and regulations;
• Experience working in higher education and/or a school environment.

Instructions to Applicants

For full consideration, applicants must apply for the Intake and Supportive Measures Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Information

Posting Open Date: February 23, 2026

For Full Consideration, Apply by: March 16, 2026

Open Until Filled: Yes

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.