Academic Standards Case Manager

The Chronicle Of Higher Education, Inc.; Chantilly (VA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

George Mason University in Virginia is seeking an Academic Standards Case Manager to provide leadership to the Academic Standards Office, serving as a hearing officer and records manager while ensuring compliance with policies.

The role encompasses case management, adjudication, office administration, FOIA responses, and collaboration with faculty and staff to promote integrity and compliance across campus.

Qualifications

• Bachelor’s degree in related field or equivalent combination of education and experience.
• Experience with case adjudication and administrative support.
• Ability to problem-solve with strong organizational skills.
• Attention to detail and ability to meet deadlines.
• Proficient in Microsoft Office and database usage.
• Effective written and verbal communication; professional interaction.
• Ability to handle sensitive information with FERPA compliance.
• Experience collaborating with faculty, staff, students and families.

Responsibilities

• Receive, review, and evaluate academic standards referrals and adjudicate cases.
• Coordinate and facilitate adjudication processes and hearings.
• Schedule hearings and manage case materials and timelines.
• Document outcomes and follow-up actions in the case management system.
• Communicate decisions clearly to students, faculty, and offices.
• Serve as Database Administrator for case management software.
• Respond to FOIA requests; manage online shared drive.
• Provide administrative support for the Academic Standards Office.
• Assist with daily office operations and procurement.
• Support educational or developmental sanctions and related documentation.

Skills

Organizational skills

Multitasking

Written and verbal communication

FERPA compliance

Problem-solving

Customer service

Attention to detail

Effective listening

Education

Bachelor’s degree in related field

Master’s degree in related field

Tools

Microsoft Office

Databases

Ellucian Banner

Job description

Department: Academic Affairs

Classification: Education Support Spec 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visasponsorship

Pay Band: 04

Salary: Salary commensurate with education andexperience

Restricted: Yes

Criminal Background Check: Yes

About the Department:

Academic Standards works to promote authentic scholarship, supportthe institution’s goal of maintaining high standards of academicexcellence, and encourage continued ethical behavior of faculty andstudents in order to cultivate an educational community whichvalues integrity and produces graduates who carry thiscommitment.

About the Position:

The Academic Standards Case Manager provides substantive leadershipand support to the Academic Standards Office and serves as ahearing officer and records manager, ensuring compliance withpolicies and facilitating effective case management.

Responsibilities:

Case Management and Adjudication

• Independently receives, reviews, and evaluates academicstandards referrals;
• Interprets and applies relevant policies to ensure accuratecase categorization and processing;
• Organizes and prepares case files for review, adjudication, orhearing panels;
• Ensures procedural fairness and consistency throughout thereview process;
• Coordinates and facilitates adjudication processes inaccordance with university policies and establishedprocedures;
• Schedules hearings, prepares case materials, and communicateslogistics to participants;
• Serves as a procedural advisor during hearings, ensuringadherence to standards and timelines;
• Documents case outcomes, sanctions, and follows up onrequirements in the case management system;
• Communicates decisions to students, faculty, and relevantoffices with clarity and professionalism;
• Manages a caseload requiring independent judgment,prioritization, and timely resolution;
• Tracks case progress, deadlines, and conducts requiredfollow-up actions to ensure accuracy and completeness;
• Supports the implementation of educational or developmentalsanctions and ensures proper documentation; and
• Identifies and resolves procedural issues, escalating complexmatters when appropriate.

Office Administration

• Serves as the Database Administrator for case managementsoftware, managing upgrades, issues, and feature requests incollaboration with the vendor;
• Responds to and ensures compliance with Freedom of InformationAct (FOIA) requests;
• Maintains and manages the online shared drive, purging filesaccording to retention requirements;
• Provides administrative support for the Academic StandardsOffice, including front desk coverage and scheduling;
• Assists with daily office operations to ensure efficientservice delivery;
• Serves as the primary purchaser for the office and reconcilesmonthly financial transactions; and
• Supports the creation and revision of office communications andmarketing materials.

Student and Faculty Support

• Serves as a resource for inquiries related to academicintegrity and academic standards;
• Explains policies, procedures, and rights/responsibilitiesclearly and professionally;
• Manages sensitive and sometimes difficult conversations withstudents, families, and faculty;
• Provides referrals to campus resources when additional supportis needed; and
• Builds and maintains effective working relationships withacademic departments and campus partner.

Policy and Process Support

• Supports the implementation and communication of academicintegrity and academic standards procedures;
• Assists in reviewing and updating office documents, forms, andcommunication materials;
• Identifies opportunities to improve workflow efficiency anddocumentation clarity;
• Contributes to the development of educational and informationalmaterials for students, faculty, and staff; and
• Provides input on procedural enhancements based on case trendsand operational needs.

Required Qualifications:

• Bachelor’s degree in related field or equivalent combination ofeducation and experience;
• Prior experience with case adjudication and administrativesupport;
• Knowledge of how to problem-solve;
• Organizational skills, including attention to detail;
• Ability to multitask and complete projects on time and meetdeadlines;
• Ability to efficiently utilize databases and softwareapplications (e.g., Microsoft Office);
• Ability to communicate effectively in both written and verbalforms and actively listen to concerns;
• Ability to communicate and interact clearly, professionally andappropriately with individuals at all levels;
• Ability to handle sensitive information professionally and incompliance with FERPA confidentiality regulations;
• Ability to provide effective customer service to a diverserange of individuals and stakeholders;
• Ability to effectively manage multiple projects and requestsfrom various stakeholders;
• Ability to adhere to policies and procedures and provideexceptional administrative and programmatic support; and
• Demonstrated technical proficiency and ability to learn and usedatabases proficiently in support of office operations.

Preferred Qualifications:

• Master’s degree in related field or equivalent combination ofeducation and experience;
• Experience with Conduct Management databases;
• Experience with budget reconciliations;
• Experience working with various stakeholders including faculty,staff, students, and families;
• Prior experience in Higher Education Administration;
• Familiarity with case management and university softwaresystems (e.g., Ellucian Banner, eVA procurement system, travelrequest system, Bank of America Works, etc.); and
• Ability to schedule and conduct hearings with students andrender case decisions in alignment with policy.

Posting Open Date: August 5, 2026

For Full Consideration, Apply by: August 25, 2026

Open Until Filled: Yes

Mason Ad Statement

George Mason University is a nationally ranked R1 researchuniversity committed to creating a more just, free, and prosperousworld. With 40,000 enrolled students, George Mason is the largestand most diverse public research university in Virginia, offeringdegree programs at the master's, doctoral, and professional level,along with certificates and credentials.

George Mason fosters an All Together Different environment forstudents, faculty, and staff, driven by our core beliefs. Webelieve in inclusivity over exclusivity; we believe in advancingour mission by being willing to take risks, not avoiding them; andwe believe our best work is possible when we apply our diversity oforigin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative actionemployer, committed to promoting inclusion and equity in itscommunity. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, age, disability orveteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available athttp://police.gmu.edu/annual-security-report/