Intake and Scheduling Specialist

Shared Care Services Home Health Care; Saline (MI); On-site; USD 18,000 - 28,000; Part time

Job summary

Shared Services Home Health Division of EHM Senior Solutions is seeking an Intake and Scheduling Coordinator in Saline, MI to manage patient intake, verify information, and schedule to ensure timely service delivery. The role requires strong organization, excellent communication, confidentiality, and 2+ years in healthcare scheduling.

Office-based, with half-time hours Mon, Thu, Fri 8:00–4:30, rotating weekends/holidays; EHR experience preferred.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in healthcare administration or related field preferred.
• Experience in healthcare intake or scheduling is a plus.

Responsibilities

• Serve as the first point of contact for clients, providing professional and courteous service.
• Conduct intake assessments to gather necessary information from clients and determine their needs.
• Schedule appointments and coordinate with staff to ensure timely service delivery.
• Maintain accurate and up-to-date records of client interactions and appointments.
• Communicate effectively with clients, caregivers, and healthcare professionals to facilitate smooth service operations.
• Handle inquiries and resolve scheduling conflicts or issues promptly.
• Assist in the development and implementation of scheduling procedures and policies to improve efficiency.
• Collaborate with other departments to ensure comprehensive client care and service delivery.
• Provide administrative support as needed to ensure the smooth operation of the intake and scheduling processes.

Skills

Organizational skills

Communication skills

Confidentiality

Intake experience

Education

High school diploma or equivalent

Associate's degree in healthcare administration or related field (preferred)

Tools

EPIC

Allscripts

WellSky

Kinnser

My Ability

Job description

Job Details

Location: Shared Care Services Home Health Care – Saline, MI 48176

Position Type: Part Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Job Purpose

EHM Senior Solutions is excited to welcome a high-energy, friendly, customer-focused person as our Intake and Scheduling Coordinator to our Shared Services Home Health Division. This individual is responsible for managing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, managing insurance verification and authorization, and scheduling patients with the intake team.

Key Responsibilities

• Serve as the first point of contact for clients, providing professional and courteous service.
• Conduct intake assessments to gather necessary information from clients and determine their needs.
• Schedule appointments and coordinate with staff to ensure timely service delivery.
• Maintain accurate and up-to-date records of client interactions and appointments.
• Communicate effectively with clients, caregivers, and healthcare professionals to facilitate smooth service operations.
• Handle inquiries and resolve scheduling conflicts or issues promptly.
• Assist in the development and implementation of scheduling procedures and policies to improve efficiency.
• Collaborate with other departments to ensure comprehensive client care and service delivery.
• Provide administrative support as needed to ensure the smooth operation of the intake and scheduling processes.

Hours

Half-time: Monday, Thursday, & Friday approximately: 8:00 am – 4:30 pm with rotating weekends and holidays.

This position is not remote/work from home eligible, but work from home will be required for rotating weekend on call.

Qualifications – Education

• High school diploma or equivalent required.
• Associate's degree in healthcare administration or related field preferred.

Preferred Experience

• Minimum of 2 years of experience in a healthcare or senior care setting, preferably in intake or scheduling roles.
• Proven experience in managing client or patient schedules efficiently and effectively.
• Experience with electronic health records (EHR) systems and scheduling software.

Required Skills and Abilities

• Strong organizational skills with the ability to multitask and prioritize workload in a fast-paced environment.
• Excellent communication skills, both verbal and written, to interact with clients, families, and healthcare professionals.
• Proficient in using Microsoft Office Suite and other relevant software applications (EPIC, Allscripts, WellSky, Kinnser, My Ability).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Must have intake experience with home healthcare and/or hospice admission.
• Detail-oriented with a high level of accuracy in data entry and record-keeping.