Scheduling Coordinator - Home Health

Deercreekseniorliving; San Diego (CA); On-site; USD 35,817 - 42,705; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision insurance

401(k) plan with company match

Paid time off

Employee assistance program

Job summary

Deercreekseniorliving in San Diego seeks a Scheduling Coordinator for managing the clinical staff-to-patient scheduling process within the Home Health Agency. This full-time role emphasizes building positive relationships with internal staff, clinical employees, and patients.

The ideal candidate will possess at least one year of healthcare customer service experience, be proficient in HCHB, and have strong communication and organizational skills. The position offers competitive pay and various employee benefits.

Qualifications

• 1 year minimum experience in a healthcare/medical office environment.
• Preferably proficient in HCHB.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills.

Responsibilities

• Manage clinical staff-to-patient scheduling process.
• Respond to all inbound phone calls and staff requests.
• Ensure compliance with regulatory requirements.
• Support clinical leadership and maintain workflow.

Skills

Customer service experience

Communication skills

Organizational skills

Analytical skills

Tools

HCHB

Job description

Scheduling Coordinator - Home Health

Pay: $26.00 - $31.00 per hour

Job type: Full Time

Job Overview

The Scheduling Coordinator is responsible for managing all aspects of the clinical staff‑to‑patient scheduling process and completion of workflow to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc.), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

Responsibilities

• Serves as the primary and secondary responder to all inbound phone calls.
• Responsible for maintaining information involving current staff and contract staff demographic information, skill sets, availability and productivity levels.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
• Demonstrates commitment, professional growth and competency.
• Provides insight to identify needs for additional staff.
• Maintains comprehensive working knowledge of contractual staff relationships.
• May be required to provide on‑call services on week nights and weekends.
• Serves as an administrative support resource for all clinical and marketing staff.
• Ensures compliance with all state, federal and Medicare regulatory requirements.

Requirements

• 1 year minimum experience of customer service in the healthcare/medical office environment.
• Preferably proficient in HCHB.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Benefits

• Competitive compensation
• Health, dental, vision, life and disability insurance
• 401(k) plan with generous company match
• Critical illness benefit
• Paid time off
• Employee assistance program

Equal Opportunity Statement

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.