Intake Coordinator

Tennessee Quality Care; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennessee Quality Care in Bartlett, TN, is seeking a Full-Time Home Health Intake Coordinator to manage referrals from receipt to scheduling readiness. You will verify completeness, eligibility, obtain missing documentation, and prepare referral packages for admission.

The role requires strong organization, attention to detail, and excellent communication across clinical staff and scheduling. Prior home health or patient access experience is preferred.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior experience in home health intake, healthcare coordination, or patient access preferred.
• Knowledge of home health regulations, documentation standards and Medicare guidelines is a plus.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Manage referrals from receipt through readiness for scheduling.
• Review referrals for completeness, accuracy, and eligibility.
• Ensure required documentation is obtained for a complete referral package.
• Review clinical documentation to meet regulatory and organizational requirements.
• Upload and organize clinical records in the appropriate systems.
• Follow processes to obtain missing documentation promptly.
• Coordinate with scheduling to notify when referrals are complete and ready for visit scheduling.
• Provide explanations of benefits to patients and families.
• Monitor referral progress to avoid delays in care.
• Act as liaison between referral sources, patients, physicians and internal teams.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Multitasking

Time management

Customer service

Problem solving

Team collaboration

Education

Associate degree preferred

Bachelor’s degree preferred

Tools

EMR systems

Microsoft Office

Job description

Transform Lives as a Full Time Home Health Intake Coordinator Bartlett TN

Hours Need Monday Friday 8am 5pm CST

What Youll Do

• Manage assigned referrals from receipt through completion and readiness for scheduling
• Review incoming referrals for completeness accuracy and eligibility in accordance with home health guidelines
• Ensure all required documentation is obtained from referral portals and external sources for a complete referral package
• Review clinical documentation to confirm it meets regulatory and organizational requirements
• Upload and organize clinical records in the appropriate systems
• Follow established processes to obtain missing or incomplete documentation in a timely manner
• Verify that the ordering physician MD will sign required MD orders prior to admission
• Perform welcome calls to patients andor caregivers providing information about services and setting expectations
• Assign appropriate disciplines eg skilled nursing therapy services to each referral based on clinical needs and physician orders
• Communicate with scheduling staff to notify when referrals are complete and ready for visit scheduling
• Provide explanation of benefits to patients families and community contacts
• Monitor referral progress and ensure timely processing to avoid delays in care
• Enter delay notes in the system for referrals not submitted for scheduling within expected timeframes including explanation and follow up actions
• Proactively follow up on outstanding items to ensure referrals move efficiently toward admission
• Serve as a liaison between referral sources patients physicians and internal teams
• Maintain clear and consistent communication regarding referral status and outstanding requirements
• Collaborate with Intake Analysts clinicians and scheduling teams to ensure continuity and efficiency
• Maintain accurate and detailed records of referral activity communication and status updates
• Ensure all referral documentation is properly filed and accessible for auditing and compliance purposes
• Abides by all regulations policies procedures and standards
• Perform other duties as assigned

Benefits

• Comprehensive benefits medical dental vision lifeAD&D disability401k retirement plan with a generous company matchGenerous time off accrualsPaid holidaysTuition ReimbursementEmployee Referral ProgramMerit IncreasesEmployee Discount ProgramsWorklife balance

Qualifications

• High school diploma or equivalent required; associate or bachelors degree preferred
• Prior experience in home health intake healthcare coordination or patient access preferred
• Knowledge of home health regulations documentation standards and Medicare guidelines is a plus
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple referrals simultaneously in a fast paced environment
• Proficiency in EMR systems and Microsoft Office applications
• Strong attention to detail and accuracy
• Effective multitasking and time management
• Customer focused communication skills
• Problem solving and critical thinking
• Ability to work collaboratively across teams
• Accountability and follow through
• Valid drivers license and proof of insurance are required