Intake and Enrollment Manager | PACE Program

Midland Care Connection Inc; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental, vision, and prescription drug)

Flexible Savings Accounts (FSA) or HSA

Paid Time Off (PTO)

Holiday pay

403(b) ERISA Retirement Plan

Life and AD&D insurance

On-site education center

Employee Assistance Program (EAP)

Volunteer time

Uniform Allowance

Job summary

Midland Care Connection is a not-for-profit, community-based organization helping older adults and seriously ill individuals stay independent at home through hospice, home health, and PACE services.

The Intake & Enrollment Manager leads the PACE intake from inquiry through enrollment, supervising Intake Coordinators, removing barriers, and tracking performance to meet enrollment and growth goals while ensuring compliance with Medicare, Medicaid, PACE and confidentiality.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in healthcare or related field.
• Experience in healthcare, senior services, PACE, intake, enrollment, or related setting.
• Supervisory/leadership experience including coaching, training, and performance management.
• Strong organizational and time-management skills with ability to manage multiple prospective participants and competing priorities.
• Excellent verbal and written communication skills.
• Ability to build positive relationships with prospective participants, families, referral sources, and interdisciplinary teams.
• Strong problem-solving and critical-thinking skills with ability to identify and remove barriers to enrollment.
• Proficiency with electronic health records, databases, Microsoft Office, and other technology used to track and manage enrollment activity.
• Ability to maintain confidentiality and handle HIPAA-protected information appropriately.
• Ability to understand and follow Medicare, Medicaid, PACE, and other applicable eligibility and enrollment requirements.

Responsibilities

• Lead the PACE intake and enrollment process from inquiry through enrollment.
• Supervise Intake Coordinators and ensure prospective participants and families receive timely, accurate information.
• Track enrollment activity and performance metrics; monitor the referral pipeline.
• Develop strategies to meet enrollment and growth goals and remove barriers to enrollment.
• Collaborate with Marketing, Center Administration, and Interdisciplinary Team to ensure smooth participant experience and compliance with Medicare, Medicaid, PACE and confidentiality requirements.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Relationship building

Problem solving

HIPAA compliance

Medicare/Medicaid knowledge

Leadership experience

EHR/databases proficiency

Education

Bachelor’s degree in healthcare administration, business, social services, nursing, or related field

Tools

Electronic Health Records (EHR)

Databases

Microsoft Office

Job description

Job Details

Job Location: Olathe, KS 66061

Position Type: Full Time

Job Shift: Day

Midland Care Connection

Midland Care Connection Overview

Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas.

PACE Program

The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity.

Intake & Enrollment Manager

The Intake & Enrollment Manager leads the PACE intake and enrollment process from the initial inquiry or referral through enrollment. They supervise and support the Intake Coordinators, ensure prospective participants and their families receive timely and accurate information, and work with the PACE team to remove barriers that could delay enrollment. The manager also tracks enrollment activity and performance metrics, monitors the referral pipeline, identifies opportunities to improve the process, and develops strategies to help meet enrollment and growth goals. This role works closely with Marketing, Center Administration, and the Interdisciplinary Team to ensure a smooth participant experience while maintaining compliance with Medicare, Medicaid, PACE, and confidentiality requirements.

Qualifications Required

• Bachelor’s degree in healthcare administration, business, social services, nursing, or a related field, or equivalent combination of education and experience
• Previous experience in healthcare, senior services, PACE, case management, intake, enrollment, or a related setting
• Previous supervisory or leadership experience, including coaching, training, and performance management
• Strong organizational and time-management skills with the ability to manage multiple prospective participants and competing priorities
• Excellent verbal and written communication skills
• Ability to build positive relationships with prospective participants, families, referral sources, and interdisciplinary teams
• Strong problem-solving and critical-thinking skills with the ability to identify and remove barriers to enrollment
• Proficiency with electronic health records, databases, Microsoft Office, and other technology used to track and manage enrollment activity
• Ability to maintain confidentiality and handle HIPAA-protected information appropriately
• Ability to understand and follow Medicare, Medicaid, PACE, and other applicable eligibility and enrollment requirements

Preferred

• Experience working directly with a PACE program
• Experience managing an intake, admissions, enrollment, referral, or business development team
• Knowledge of Medicare and Medicaid eligibility requirements and PACE enrollment processes
• Experience using enrollment metrics, dashboards, or other data to monitor performance and identify trends
• Experience developing or improving intake and enrollment processes
• Experience collaborating with Marketing, clinical teams, and community referral partners to support growth
• Experience with community outreach, presentations, or relationship development
• Knowledge of the healthcare needs and services of older adults and individuals with complex care needs
• Previous experience working with an interdisciplinary team

What’s in it for you?

• Health insurance options for employees and dependents
• Dental, vision, and prescription drug plans
• Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
• Paid Time Off (PTO), Personal and Taking Care of You Days
• Holiday pay (six holidays per year)
• 403(b) ERISA Retirement Plan, match provided
• Free group life and AD&D insurance of $20,000
• On-site education center to provide professional development and CEU credits
• Free Employee Assistance Program (EAP) for employees and dependents
• Paid monthly volunteer time at non-profit organizations
• Uniform Allowance Program

Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.