Intake Coordinator | PACE

Midland Care Connection; Olathe (KS); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

HSA/FSA with employer contributions

Paid Time Off (PTO) & holidays

403(b) retirement plan with match

Life and AD&D insurance

Job summary

Midland Care Connection is seeking a PACE Intake Coordinator to guide clients through the enrollment process for the PACE program. You will collect information, coordinate assessments, and collaborate with an interdisciplinary team to verify eligibility and readiness for enrollment.

In this role, you will ensure a smooth, compliant intake experience for participants and families, while maintaining confidentiality and delivering high-quality administrative support in a not-for-profit healthcare

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in healthcare, social services, customer service, admissions/intake, or related administrative role.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Strong customer service skills and ability to interact professionally with participants, families, caregivers, and partners.
• Proficiency with Microsoft Office and ability to learn EHR and other systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while collaborating with an interdisciplinary team.

Responsibilities

• Guide potential participants and families through the intake process.
• Gather information, documentation, and coordinate assessments for enrollment.
• Work with interdisciplinary team to determine eligibility and readiness for enrollment.
• Ensure enrollment is organized, timely, and compliant with program requirements.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Interdisciplinary collaboration

Microsoft Office

EHR/EMR systems

Confidentiality

Independent work

Education

High school diploma or equivalent

Associate degree in healthcare administration

Tools

EMR/EHR software

Microsoft Office

Job description

Job Details

Job Location: Olathe, KS 66061

Position Type: Full Time

Job Shift: Day

Midland Care Connection's not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas.

PACE Program

The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity.

PACE Intake Coordinator

The PACE Intake Coordinator is often the first point of contact for individuals interested in joining the PACE program. They help guide potential participants and their families through the intake process, gather necessary information and documentation, coordinate assessments and appointments, and work closely with the interdisciplinary team to determine eligibility and readiness for enrollment. They also help ensure the enrollment process is organized, timely, and compliant with PACE requirements while providing a positive experience for participants and their families.

Qualifications Required

• High school diploma or equivalent
• At least 1-2 years of experience in healthcare, social services, customer service, admissions/intake, or a related administrative role
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines
• Strong customer service skills and the ability to interact professionally with participants, families, caregivers, and community partners
• Proficiency with Microsoft Office and the ability to learn electronic health records and other computer systems
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently while also collaborating effectively with an interdisciplinary team

Preferred

• Associate degree in healthcare administration, business, social services, human services, or a related field
• Previous experience working with older adults or individuals with disabilities
• Experience in a PACE program, healthcare organization, senior services, or social-service agency
• Experience with participant intake, admissions, referrals, enrollment, or care coordination
• Familiarity with Medicare, Medicaid, or other healthcare programs
• Knowledge of local community resources and services for older adults
• Experience using an electronic medical record (EMR/EHR) or similar database system

What's in it for you?

• Health insurance options for employees and dependents
• Dental, vision, and prescription drug plans
• Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
• Paid Time Off (PTO), Personal and Taking Care of You Days
• Holiday pay (six holidays per year)
• 403(b) ERISA Retirement Plan, match provided
• Free group life and AD&D insurance of $20,000
• On-site education center to provide professional development and CEU credits
• Free Employee Assistance Program (EAP) for employees and dependents
• Paid monthly volunteer time at non-profit organizations
• Uniform Allowance Program

Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.