Outside Clinic Appointment Scheduler | PACE Program

Midland Care Connection, Inc.

Emporia (KS)

On-site

USD 36,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental & vision

FSA/HSA

PTO & holidays

401(k) plan

Life insurance

Education center

EAP for employees

Volunteer time

Uniform allowance

Job summary

Midland Care Connection in northeast Kansas is seeking an Outside Clinic Appointment Scheduler for the PACE Program. You will coordinate medical visits, therapy sessions, transportation, and follow-up care, ensuring timely and organized services for elderly participants.

Responsibilities include communicating with patients, caregivers, physicians, nurses, and other staff; maintaining accurate scheduling records; verifying patient information; and supporting efficient clinic operations to provide

Qualifications

High school diploma or GED required.
1–2 years of medical scheduling or healthcare admin experience.
Knowledge of medical terminology and scheduling procedures.
Proficient with EHR systems and Microsoft Office.
HIPAA compliance awareness.
Strong organizational and communication skills.
Ability to multitask in a fast-paced clinical environment.
Ability to maintain patient confidentiality.

Responsibilities

Coordinate and manage patient appointments for the PACE program.
Communicate with patients, caregivers, physicians, nurses, and staff; maintain scheduling records."
Verify patient information and scheduling changes; support efficient clinic operations.

Skills

Medical scheduling

Healthcare administration

EHR systems

HIPAA compliance

Multitasking

Communication skills

Education

High school diploma or GED

Associate degree in healthcare administration

Tools

Microsoft Office

Scheduling software

Job description

Midland Care Connection

Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas.

Midland Care Connection

PACE Program

The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity.

Outside Clinic Appointment Scheduler

Responsible for coordinating and managing patient appointments for the PACE Program. This role involves scheduling medical visits, therapy sessions, transportation, and follow-up care while ensuring that participants receive timely and organized services. The scheduler communicates with patients, caregivers, physicians, nurses, and other healthcare staff to confirm appointments, update calendars, and handle any scheduling changes or cancellations. In addition, the position requires maintaining accurate records in scheduling systems, verifying patient information, and supporting efficient clinic operations to help provide high-quality, patient-centered care for elderly participants.

Qualifications

Required

High school diploma or GED required
Minimum of 1–2 years of medical scheduling, healthcare administration, or customer service experience
Knowledge of medical terminology and healthcare scheduling procedures
Strong organizational and time-management skills
Excellent verbal and written communication abilities
Proficiency with electronic health records (EHR) systems and Microsoft Office applications
Ability to multitask and manage changing priorities in a fast-paced clinical environment
Strong attention to detail and accuracy in data entry and appointment coordination
Ability to maintain patient confidentiality and comply with HIPAA regulations
Professional and compassionate customer service skills when working with elderly patients and caregivers

Preferred

Associate degree in healthcare administration, medical office management, or related field
Previous experience working in a PACE program, senior healthcare, or geriatric care setting
Bilingual communication skills preferred
Experience coordinating transportation or multidisciplinary clinic appointments
Familiarity with insurance verification and authorization processes
Knowledge of Medicare and Medicaid guidelines
Ability to work collaboratively with interdisciplinary healthcare teams
CPR certification or other healthcare-related certifications preferred

What’s in it for you?

Health insurance options for employees and dependents
Dental, vision, and prescription drug plans
Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
Paid Time Off (PTO), Personal and Taking Care of You Days
Holiday pay (six holidays per year)
403(b) ERISA Retirement Plan, match provided
Free group life and AD&D insurance of $20,000
On-site education center to provide professional development and CEU credits
Free Employee Assistance Program (EAP) for employees and dependents
Paid monthly volunteer time at non-profit organizations
Uniform Allowance Program

Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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