Intake and Access Coordinator (Full Time)

Atcoftexas; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Autism Treatment Center (ATC) seeks an Intake & Access Coordinator to serve as the central contact for families pursuing outpatient therapy across Dallas, Fort Worth, and San Antonio. The role moves families from initial inquiry through assessment and start of treatment with white-glove service.

Responsibilities include responding to referrals, verifying insurance, scheduling tours and appointments, obtaining authorizations, and maintaining clear communication while managing a multi-location

Qualifications

• Experience in healthcare intake, insurance verification, authorizations, patient access, or a similar role.
• Strong understanding of commercial/private insurance.
• Exceptional communication, organization, follow-through, and customer-service skills.
• Ability to manage multi-location pipeline with urgency and accuracy.
• Experience with Lumary or a similar healthcare EMR system preferred.
• Experience with ABA, pediatric therapy, or behavioral healthcare strongly preferred.

Responsibilities

• Respond promptly to new referrals and family inquiries.
• Verify insurance eligibility and benefits.
• Coordinate and schedule tours, assessments, and initial appointments.
• Obtain insurance authorizations for assessment and ongoing treatment.
• Maintain consistent communication with families throughout the intake process.
• Manage the referral pipeline across ABA, Speech Therapy (ST), and Occupational Therapy (OT).
• Track and report key pipeline KPIs, including referral volume, response time, conversion, authorization status, and time from referral to start of care.
• Partner with clinical and operational teams to identify and resolve barriers that delay access to services.

Skills

Insurance verification

Customer service

Communication

Multitasking

EMR systems

Tools

Lumary

Job description

Description

Intake and Access Coordinator (Full Time)

Autism Treatment Center (ATC) is seeking an experienced, highly responsive Intake & Access Coordinator to serve as the centralized point of contact for families seeking outpatient therapy services across our Dallas, Fort Worth, and San Antonio locations.

This is a critical referral-to-revenue position responsible for moving families efficiently from initial inquiry through assessment and the start of treatment while providing exceptional, white-glove service throughout the process.

Key Responsibilities

• Respond promptly to new referrals and family inquiries
• Verify insurance eligibility and benefits
• Coordinate and schedule tours, assessments, and initial appointments
• Obtain insurance authorizations for assessment and ongoing treatment
• Maintain consistent communication with families throughout the intake process
• Manage the referral pipeline across ABA, Speech Therapy (ST), and Occupational Therapy (OT)
• Track and report key pipeline KPIs, including referral volume, response time, conversion, authorization status, and time from referral to start of care
• Partner with clinical and operational teams to identify and resolve barriers that delay access to services

Requirements

• Experience in healthcare intake, insurance verification, authorizations, patient access, or a similar role
• Strong understanding of commercial/private insurance
• Exceptional communication, organization, follow-through, and customer-service skills
• Ability to manage multi-location pipeline with urgency and accuracy
• Experience with Lumary or a similar healthcare operating/EMR system preferred
• Experience with ABA, pediatric therapy, or behavioral healthcare strongly preferred

Full-time position | Supporting Dallas, Fort Worth & San Antonio. At ATC, intake is more than answering the phone, it's ensuring families receive a responsive, compassionate experience and that children gain access to the services they need without unnecessary delays.