Intake Advocate

Insurance Claim HQ; United States; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Professional development assistance

Employee appreciation programs

Caring leadership with trial history

Thought leadership opportunities

Monthly swag program

High referral bonuses

No requirement to generate business

Job summary

Insurance Claim HQ is hiring a full-time Intake Advocate to be the first voice for VIP referral-source clients and a resource to the intake team. You will conduct short, friendly intake calls, explain our process in plain English, and confirm client intent before countersigning. This client-facing role requires a J.D.

from an accredited U.S. law school, with in-person, hybrid, or full-remote options. You’ll bring warmth, clarity, and integrity to every interaction and help transition matters to

Qualifications

• A J.D. from any accredited law school in any U.S. state.
• Option of in-person, hybrid, or full-remote work, so location does not matter.
• Excellent phone presence and people skills.
• Comfort working at pace, taking intake calls as they come in.
• Sound judgment and strong ethical instincts.
• Fluency in Spanish is a significant plus.
• Willingness to take turns in a shared on-call rotation including evenings and weekends.

Responsibilities

• Be the first point of contact for VIP referral-source clients, taking calls promptly.
• Run a brief, friendly intake call under ten minutes and explain the firm’s process.
• Ensure engagements are not signed blind; confirm client identity before countersign.
• Serve as a resource to the intake team with attorney-judgment on intake questions.
• Hand new matters off cleanly to intake, case-management, and the attorney handling the file.
• Bring warmth, empathy, and professionalism to every call, setting a positive tone.

Skills

Phone presence

Spanish fluency

People skills

Calm under pressure

Education

J.D. from an accredited U.S. law school

Job description

We're hiring a dedicated, full-time Intake Advocate to be the first voice our VIP referral-source clients hear, and a resource to the firm's intake team.

This is a client-facing role for anyone with a J.D. from any accredited law school. The people you speak with are already interested in working with us, so your job is to make a great first impression, explain who we are and how we work in plain English, answer their questions honestly, and confirm they want to move forward.

• Be the first point of contact for our VIP referral-source clients, taking their calls promptly so they always reach a real person.
• Run a brief, friendly intake call, usually under ten minutes. Introduce the firm, walk the client through what we do and what comes next, and answer questions clearly and honestly.
• Protect the integrity of every engagement. Clients sign a simple one-page digital agreement, and you confirm you have personally spoken with the named client before the firm countersigns. We never let a client sign blind, and a contract is not valid until the firm countersigns it.
• Serve as a resource to the firm's intake team, lending an attorney's judgment on questions that come up during intake.
• Hand every new matter off cleanly to intake, the case-management team, and the attorney handling the file.
• Bring warmth, empathy, and professionalism to every call. These are people in the middle of a stressful claim, and a great first conversation sets the tone for the whole relationship.

This is a fantastic first role for either a newly licensed attorney or recent graduate who has not yet passed the bar exam, and is eager to learn, grow, and be part of a dynamic team.

What You'll Do

We're hiring a dedicated, full-time Intake Advocate to be the first voice our VIP referral-source clients hear, and a resource to the firm's intake team.

This is a client-facing role for anyone with a J.D. from any accredited law school. The people you speak with are already interested in working with us, so your job is to make a great first impression, explain who we are and how we work in plain English, answer their questions honestly, and confirm they want to move forward.

• Be the first point of contact for our VIP referral-source clients, taking their calls promptly so they always reach a real person.
• Run a brief, friendly intake call, usually under ten minutes. Introduce the firm, walk the client through what we do and what comes next, and answer questions clearly and honestly.
• Protect the integrity of every engagement. Clients sign a simple one-page digital agreement, and you confirm you have personally spoken with the named client before the firm countersigns. We never let a client sign blind, and a contract is not valid until the firm countersigns it.
• Serve as a resource to the firm's intake team, lending an attorney's judgment on questions that come up during intake.
• Hand every new matter off cleanly to intake, the case-management team, and the attorney handling the file.
• Bring warmth, empathy, and professionalism to every call. These are people in the middle of a stressful claim, and a great first conversation sets the tone for the whole relationship.

This is a fantastic first role for either a newly licensed attorney or recent graduate who has not yet passed the bar exam, and is eager to learn, grow, and be part of a dynamic team.

What You Need

• A J.D. from any accredited law school in any U.S. state.
• You will have the option of in-person, hybrid, or full-remote work, so location does not matter.
• Excellent phone presence and people skills. You're warm, quick on your feet, and genuinely good with people in a stressful moment.
• Comfort working at pace, taking intake calls as they come in through the day, with natural peaks in the afternoon and early evening.
• Sound judgment, strong ethical instincts, and the honesty to say when you don't know an answer and go find it.
• Fluency in Spanish is a significant plus. A meaningful share of our intake is Spanish-speaking, and a bilingual attorney who can take those calls directly is enormously valuable.
• Willingness to take your turn in a shared on-call rotation that includes evenings and rotational weekends.

What You Get

• Job Type: Full-time, salaried, permanent
• Pay:$60,000+ DOE
• Location:Anywhere. You will have the option of in-person, hybrid, or full-remote work.
• Benefits:
  • Health insurance
  • Parental leave
  • Professional development assistance
• Other Perks:
  • Employee appreciation programs
  • A caring leadership with proven trial experience
  • Ongoing opportunities to become a thought leader in the industry
  • Monthly swag program
  • Super high referral bonuses
  • No requirement to generate business ever. The clients come to you.
  • Way more tech forward than most firms. If you can dream it up, we can hire someone to make it happen.

Equal Opportunity

Insurance Claim HQ (Hair Shunnarah Trial Attorneys) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.