Frontline Intake & Services Coordinator

The Salvation Army USA Western Territory; Yuba City (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking an Intake Coordinator to serve as the primary access point for social service programs, handling intake, screening, eligibility, and referrals while supporting enrollment and scheduling. The role collaborates with Case Workers and leads data collection efforts across MTM and MTG initiatives.

You will maintain accurate participant records, ensure privacy compliance, and coordinate with community partners to ensure timely service delivery in a

Qualifications

• Knowledge of intake processes, registration workflows, office administration, and human services.

Responsibilities

• Serve as the initial point of contact for individuals seeking social service programs and services.
• Conduct intake, screening, and eligibility determination for social service programs.
• Coordinate intake appointments and service entry with Case Workers and the Lead Case Manager.
• Prepare complete and accurate intake packets to support timely case assignment.
• Maintain, coordinate, and track intake pipelines, interest lists, and program capacity.
• Conduct intake interviews and collect required participant information and documentation.
• Provide participants with clear information regarding available services, program expectations, and next steps.
• Support enrollment and scheduling for nutrition-related support programs, including MTM and MTG.
• Coordinate distribution schedules, participant notifications, and service logistics for MTM/MTG in collaboration with program staff.
• Coordinate internal referrals to Case Workers and external referrals to community partners as appropriate.
• Maintain professional communication with community agencies, partners, and service providers.
• Participate in case conferences, intake huddles, and team meetings as assigned.
• Support the Lead Case Worker with intake flow management, data accuracy, and reporting needs.
• Maintain accurate, timely, and complete participant records in designated information management systems – Sprite Health, Wellsky, and others.
• Generate intake, enrollment, and participation reports as requested.
• Maintain and execute confidential information in compliance with applicable privacy standards.
• Maintain a highly detailed, accurate, and organized filing system.
• Ensure intake procedures utilize person‑centered, trauma‑informed, and harm reduction principles.
• Check and respond to emails, phone calls, and voicemails in a timely and professional manner.
• Adhere to confidentiality, ethical, and professional standards at all times.
• Other duties as assigned

Skills

Intake processes

Office administration

Microsoft Office

Data entry

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The Salvation Army USA Western Territory is seeking an Intake Coordinator to serve as the primary access point for social service programs, handling intake, screening, eligibility, and referrals while supporting enrollment and scheduling. The role collaborates with Case Workers and leads data collection efforts across MTM and MTG initiatives.

You will maintain accurate participant records, ensure privacy compliance, and coordinate with community partners to ensure timely service delivery in a