Intake Administrative Lead | Customer Service & Training

State-of-South-Carolina; South Carolina; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid time off

Paid holidays

Parental leave

Retirement plan

Job summary

State of South Carolina is seeking an Administrative Assistant to manage the intake area and supervise clerical staff. The role includes ensuring professional client service and accurate processing of applications using SCCHIP, along with mail handling and procedural updates.

You will train staff, coordinate scheduling, and participate in emergency shelter duties while protecting sensitive information and agency systems.

Qualifications

• High school diploma or better with relevant clerical experience.
• Associates degree or equivalent preferred; a bachelor’s degree may substitute for work experience.
• Must possess a valid driver’s license and be able to operate a vehicle.

Responsibilities

• Provide administrative support in the intake area and supervise clerical staff.
• Directly supervise staff in Intake, Referral, Reception, and Mailroom; conduct evaluations.
• Maintain professional conduct when serving clients and the public.
• Research applications and process online/paper forms using SCCHIP; manage mail flow.
• Assign work, communicate procedure changes, and address complaints.
• Develop and enforce area policies; coordinate with the county Advocate.
• Review staff work through checks and observations; address performance issues.
• Train new staff on policies and procedures; cross-train personnel.
• Schedule front desk coverage, lunches, and leave to ensure adequacy.
• Participate in emergency shelter duties and related duties as directed.
• Protect personal data and safeguard agency networks and data systems.

Skills

Clerical experience

Administrative support

Staff supervision

Customer service

Policy compliance

Education

High School Diploma

Associate Degree

Bachelor's degree substitute

Tools

SCCHIP

Job description

State of South Carolina is seeking an Administrative Assistant to manage the intake area and supervise clerical staff. The role includes ensuring professional client service and accurate processing of applications using SCCHIP, along with mail handling and procedural updates.

You will train staff, coordinate scheduling, and participate in emergency shelter duties while protecting sensitive information and agency systems.