Rally Point Intake Coordinator

VETERANS VILLAGE OF SAN DIEGO, INC; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Veterans Village of San Diego, Inc. is seeking an Intake Coordinator in San Diego to serve as an initial contact for applicants and referral sources.

This role ensures all intake components meet program goals, transfers clients to case managers, and conducts outreach to community organizations for referrals. The candidate will perform in-depth intake assessments, identify barriers, and maintain accurate client data across VVSD systems.

Qualifications

• Bachelor’s degree preferred in Human Services or related field.
• At least 6 months paid experience in Human Services preferred.
• Experience with Service Point or similar data management system a plus.
• Familiarity with HMIS is preferred.
• Proficient with Microsoft Word and Excel; strong data entry skills.
• Knowledge of veterans issues and resources is a plus.

Responsibilities

• Conduct in-depth intake assessments to determine program eligibility.
• Identify housing barriers (financial, housing, social supports, etc.).
• Prepare daily and monthly status reports.
• Maintain client demographics and case information in VVSD systems.
• Refer and connect clients to appropriate services and referrals.
• Manage intake schedule and waiting list for prospective clients.
• Assist with HMIS documentation and reporting.
• Respond to inquiries from clients and referral sources in a timely manner.

Education

Bachelor’s degree in Human Services or Social Work or related field

Tools

Microsoft Word

Excel

HMIS

Job description

Title: Intake Coordinator

Department: San Diego Housing Commission

Reports to: Program Manager

FLSA Status: Full-time, Non-Exempt

Job Summary

As one of VRC’s first contact with applicants and referral sources, the Intake Coordinator ensures everyone is treated with dignity and respect. Throughout the intake process, the Intake Coordinator is tasked with specific responsibilities that meet contractual requirements and program goals. By maintaining high standards of care, the Intake Coordinator ensures all components of the intake process have been completed and successfully transfers the new resident to an assigned case manager. Additionally, the Intake Coordinator conducts outreach to various community-based organizations to discuss referrals, attends appropriate community-based and program-based meetings.

Essential Functions and Duties

• Conduct in-depth assessment and intake assessment of all clients to determine program eligibility
• Identify housing barriers upon intake including but not limited to: tenant history, financial history, social supports, criminal history, employment history and other presenting barriers
• Prepare daily status reports and monthly reports
• Maintain demographic and other needed information regarding all clients seeking assistance
• Assess risks and appropriateness of applicants and provide recommendations/concerns to Program Manager
• Maintain demographic and other needed information regarding all clients seeking assistance
• Assure that each applicant is provided appropriate services or referrals and utilizes program components that are consistent with the clients service needs
• Establish and maintain both an intake schedule and if needed, a waiting list for prospective clients
• Maintain case information and notations within VVSD electronic healthcare record
• Document client information in the San Diego County Homeless Management Information System (HMIS)
• Respond to queries from prospective clients and referral sources, in timely manner
• Other duties as assigned by supervisor

Qualifications:

• Minimum of a Bachelor’s degree in Human Services or Social Work or related field preferred
• At least 6 months paid experience in Human Services field preferred
• Experience with Service Point, or similar data management system a plus
• Familiarity with the use of HMIS preferred
• Familiarity with San Diego County Coordinated Shelter Intake Programs preferred
• Must be proficient with Microsoft Word and Excel
• Must have good data entry skills
• Knowledge of Homeless Management Information Services (HMIS) a plus.
• Prefer prior experience working with homeless population
• Ability to prioritize competing responsibilities and thrive in challenging situations
• Able to change priorities at a moment’s notice
• Knowledge of community resources for veterans preferred
• Self-motivated and able to work with little oversight
• Team player
• Able to work with diverse population, including people presenting Substance Use Disorder and behavioral issues
• Basic understanding of veterans benefits and issues
• Must be able to fluently read, write and communicate in English
• Must be able to comfortably, both mentally and physically, perform all aspects of job description
• Must be able to sit comfortably for long periods
• Valid California driver’s license, current vehicle insurance
• Must be able to pass criminal background check and drug screen
• Veteran Status a Plus!

Physical Requirements

• Ability to bend and lift light objects
• Ability to sit for extended periods of time while viewing a computer monitor
• Dexterity of hands and fingers to operate a computer keyboard
• Capable of hearing and speaking to exchange information
• Seeing to read reports and data
• Ability to speak English
• Must be able to work in a noisy, busy environment.