Client Access Representative

Coloradocoalition; Denver (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

403(b) retirement savings matching

Extensive paid time-off

Job summary

Coloradocoalition is hiring a Client Access Representative in Denver, CO. This role serves as a liaison among clients, patients, and integrated health and social services. Your responsibilities will include client registration, insurance verification, and providing exceptional customer service.

The ideal candidate must have a high school diploma, preferable front desk experience, and be bilingual in English and Spanish. A valid driver’s license is also required. We offer comprehensive benefits, including health insurance and retirement savings options.

Qualifications

• Previous customer service, front desk, or medical office experience preferred.
• Experience working with vulnerable or underserved populations strongly preferred.
• Valid driver's license required.

Responsibilities

• Serve as the first point of contact for patients, clients, visitors, and vendors.
• Conduct insurance status verification and connect clients to resources.
• Provide coverage across multiple client access sites in the Denver Metro Area.

Skills

Customer service

Bilingual English/Spanish

Conflict resolution

Critical thinking

Education

High school diploma or equivalent

Job description

Client Access Representative

The Client Access Representative plays a pivotal role within a dynamic, interdisciplinary care team, serving as a critical liaison between clients, patients, and the Coalition’s integrated health and social services. The role works the front desk at the Coalition’s publicly accessible sites, managing the lobby setting, greeting and directing clients, vendors, contractors, and visitors, and performing various customer service and office-related tasks.

As a front-line ambassador of the organization, the Client Access Representative ensures that every client interaction is welcoming, respectful, and aligned with the Coalition’s mission, vision, and values. The position requires a high level of autonomy, discretion, and adaptability and encompasses responsibilities such as client registration, insurance verification, health information management, and front desk operations.

Responsibilities

• Serve as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed, and culturally responsive experience.
• Initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary.
• Provide coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency; staff other client access sites when coverage needs arise.
• Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
• Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality.
• Schedule and check in clients for appointments.
• Make daily reminder calls, supporting appointment adherence and client engagement to ensure continuity of care.
• Facilitate communication between clients, providers, and internal departments to support integrated care and wrap-around service delivery.
• Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers.
• Perform other job duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, front desk, or medical office experience preferred.
• Experience working with vulnerable or underserved populations strongly preferred.
• Bilingual English/Spanish speaking is required.
• Valid driver's license required; this requirement may be waived based on overall candidate experience and current needs of the business and/or role.

Knowledge, Skills, and Abilities

• Strong critical thinking, conflict resolution, and decision-making skills in high-pressure environments.
• Exceptional customer service and interpersonal communication, with emotional intelligence and cultural humility.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment with frequent client interaction.
• Strong interpersonal skills to respectfully interact with individuals exhibiting a wide range of behaviors.
• Ability to implement de-escalation and crisis intervention techniques with situational awareness.
• Awareness and application of Trauma-Informed Care practices.

Benefits

We offer a full suite of benefits for our eligible employees and their dependents, including same- and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental, vision insurance, flexible spending accounts, supplemental life insurance
• Company-paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching
• Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.