Insurance Verification Representative

Novir; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Novir in Milwaukee, Wisconsin is seeking an Insurance Verification Representative to support patient intake and billing processes. This seasonal, onsite role requires working from 7 am to 6 pm, Monday through Friday, with occasional weekends.

The ideal candidate should have a high school diploma, customer service experience in healthcare, and strong communication skills. Responsibilities include registration, insurance verification, and assisting with claims follow-ups.

Qualifications

• Prior customer service experience, preferably in a healthcare setting.
• Working knowledge of registration and insurance verification.
• Strong attention to detail, organization, and time management.

Responsibilities

• Complete accurate registration and insurance verification for patients.
• Assist with referral management and prior authorizations.
• Support billing efforts by updating payer data for clean claims.

Skills

Customer service

Insurance verification

Data entry

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EHR systems (Epic)

Job description

Who We Are

Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.

Our Values

• Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.
• Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.
• Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence.
• Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you.
• Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar.

Position Overview

The Insurance Verification Representative (Registration Representative) supports the patient intake and billing processes by ensuring accurate and complete registration, referral management, insurance verification, and prior authorization tasks. This role is critical in creating a smooth patient experience and supporting clean billing submissions for vaccination and diagnostic services. You will work in a team environment, updating patient data, verifying insurance, and assisting with medical claim follow‑ups.

This is a seasonal role from August through January. This is an onsite role with work hours possible from 7 am to 6 pm Monday through Friday. Occasional weekend opportunities to work may be available.

What You’ll Do

• Complete accurate registration and insurance verification for new and returning patients.
• Ensure all patient demographic and payer data is correct and up-to-date.
• Assist with referral management and prior authorizations as needed.
• Support medical billing efforts by screening and updating payer data to ensure clean claims.
• Follow up on unpaid or denied claims and assist in preparing insurance appeals.
• Maintain detailed documentation in systems to support billing and compliance workflows.
• Assist in resolving billing issues related to vaccination services.
• Monitor and clear assigned work queues, reports, and pending authorizations.
• Comply with HIPAA and confidentiality standards at all times.

Key Experience We Are Looking For

• High school diploma or equivalent.
• Prior customer service experience, preferably in a healthcare setting.
• Working knowledge of registration and insurance verification.
• Clear, professional written and verbal communication skills.
• Proficiency in Microsoft Office Suite and basic data entry/typing skills.
• Strong attention to detail, organization, and time management.
• Ability to work independently and in a team.
• Ability to maintain patient confidentiality and professionalism in all interactions.

Preferred Experience

• 1 year of experience in a healthcare office setting, performing registration, insurance verification, or billing.
• Familiarity with medical terminology, insurance processes, and payer systems (e.g., Medicaid, Medicare).
• Experience working with CPT, ICD-10, HCPCS codes.
• Prior experience using Epic or other EHR/billing systems.
• Certificate in Medical Billing and Coding (CCA) or related credential is highly desirable.
• Familiarity with vaccination billing and reimbursement guidelines.

Who You Are

• Detail‑Oriented: You ensure accuracy in all data entry and billing support functions.
• Curious: You ask questions, seek to understand and continuously learn.
• Dependable: You show up on time, meet deadlines, and complete tasks fully.
• Collaborative Communicator: You communicate clearly and respectfully with team members and patients.
• Patient‑Focused: You care deeply about creating a positive patient experience.
• Adaptable: You’re comfortable working in a fast‑paced, ever‑evolving environment.

Why Join Novir?

• Be part of a mission‑driven team creating a real impact in healthcare.
• Join a startup culture with opportunities for growth, flexibility, and innovation.
• Work with smart, passionate professionals in a values‑led environment.