Insurance Verifications Representative

Gateway Regional Medical Center; Granite City (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Gateway Regional Medical Center is seeking an Insurance Verifier to join our front-end revenue cycle team. The role focuses on confirming insurance coverage, obtaining authorizations, and estimating patient financial responsibilities before services are provided.

You will communicate benefits and costs to patients with professionalism and empathy, partner with registration and billing staff, and help ensure accurate documentation and timely collections.

Qualifications

• High school diploma required; post-secondary education preferred.
• Previous registration and/or medical billing experience preferred.
• Strong attention to detail and organizational skills.
• Professional, clear, and compassionate communication skills.
• Ability to work effectively with patients, insurance companies, physician offices, and internal teams.
• Ability to handle financial information with accuracy, discretion, and professionalism.
• Willingness to learn and become proficient in insurance verification and revenue cycle processes.

Responsibilities

• Review scheduled procedures to determine insurance coverage, benefits, and reimbursement requirements.
• Obtain and document insurance benefits, pre-certifications, and authorizations.
• Determine patient financial responsibility and prepare self-pay estimates.
• Maintain accurate insurance and financial information in applicable systems and forms.
• Contact patients to explain insurance benefits, coverage details, and estimated out-of-pocket costs.
• Provide clear, compassionate explanations of financial responsibility before services are provided.
• Coordinate with billing staff regarding payment arrangements and financial concerns.
• Discuss available payment plans for self-pay balances or remaining patient responsibility.
• Support accurate collection and documentation of required patient payments at the time of service.
• Communicate point-of-service collection expectations to registration staff.
• Monitor and support front-end collection processes.
• Contribute to departmental collection goals while maintaining a positive patient experience.
• Partner with registration staff to address insurance verification and documentation needs.
• Provide administrative support, including filing, phone coverage, insurance follow-up, and related office tasks.
• Verify insurance information with carriers as needed.
• Prepare and organize documentation for upcoming procedures.
• Communicate with patients by phone regarding insurance updates and financial estimates.
• Collaborate with physician offices, insurance companies, registration, billing, and other internal departments.
• Serve as a resource for registration staff on insurance and financial questions.
• Recognize and appropriately escalate complex billing or payment concerns.

Skills

Attention to detail

Communication skills

Medical billing

Customer service

Team collaboration

Education

High school diploma

Post-secondary education preferred

Job description

Insurance Verifier

Join Our Team

Are you detail-oriented, organized, and comfortable helping patients navigate their insurance and financial responsibilities? We\'re looking for an Insurance Verifier to join our team and play an important role in creating a smooth experience for our patients before their scheduled services.

In this position, you\'ll use your insurance knowledge, communication skills, and attention to detail to verify coverage, obtain necessary authorizations, explain financial responsibilities, and support our registration and billing teams. You\'ll be an important resource for both patients and staff while helping ensure accurate documentation and efficient front-end revenue cycle operations.

We value dependable team members who communicate with professionalism, treat patients with respect, and take pride in getting the details right.

What You\'ll Do

• Review scheduled procedures to determine insurance coverage, benefits, and reimbursement requirements.
• Obtain and document insurance benefits, pre-certifications, and authorizations.
• Determine patient financial responsibility and prepare self-pay estimates.
• Maintain accurate insurance and financial information in applicable systems and forms.

Patient Financial Communication

• Contact patients to explain insurance benefits, coverage details, and estimated out-of-pocket costs.
• Provide clear, compassionate explanations of financial responsibility before services are provided.
• Coordinate with billing staff regarding payment arrangements and financial concerns.
• Discuss available payment plans for self-pay balances or remaining patient responsibility, as appropriate.

Point-of-Service Collections

• Support accurate collection and documentation of required patient payments at the time of service.
• Communicate point-of-service collection expectations to registration staff.
• Monitor and support front-end collection processes.
• Contribute to departmental collection goals while maintaining a positive patient experience.

Registration & Administrative Support

• Partner with registration staff to address insurance verification and documentation needs.
• Provide administrative support, including filing, phone coverage, insurance follow-up, and related office tasks.
• Verify insurance information with carriers as needed.
• Prepare and organize documentation for upcoming procedures.

Communication & Coordination

• Communicate with patients by phone regarding insurance updates and financial estimates.
• Collaborate with physician offices, insurance companies, registration, billing, and other internal departments.
• Serve as a resource for registration staff on insurance and financial questions.
• Recognize and appropriately escalate complex billing or payment concerns.

Compliance & Documentation

• Protect patient information and maintain compliance with HIPAA and facility policies and procedures.
• Accurately complete MSP questionnaires for government-based insurance plans.
• Ensure insurance and financial documentation is complete, accurate, and timely.
• Follow established procedures for release of information and financial communications.

What We're Looking For

• High school diploma required; post-secondary education preferred.
• Previous registration and/or medical billing experience preferred.
• Strong attention to detail and organizational skills.
• Professional, clear, and compassionate communication skills.
• Ability to work effectively with patients, insurance companies, physician offices, and internal teams.
• Ability to handle financial information with accuracy, discretion, and professionalism.
• Willingness to learn and become proficient in insurance verification and revenue cycle processes.

Training & Support

No need to know everything on day one. Training is provided on site to help you learn our processes, systems, and expectations and become confident in the role.

If you\'re organized, dependable, comfortable communicating with people, and interested in using your skills to make a meaningful difference in the patient experience, we\'d love to hear from you!