Insurance Training and Development Specialist

Automobile Club Of Missouri; St. Louis (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

The Automobile Club of Missouri is seeking an Associate Trainer to support learning across our finance, insurance, and member service operations. You will deliver classroom and virtual training for new hires and existing staff on insurance products, member service standards, systems, and safety-focused processes.

You will assist with developing and updating training materials, track learner progress, and provide coaching to drive performance.

Qualifications

• Experience delivering classroom and virtual training to diverse audiences.
• Ability to develop and update training materials for insurance products, member services, and safety processes.
• Familiarity with tracking learner progress and providing constructive coaching.

Responsibilities

• Deliver classroom and virtual training for new hires and staff on insurance products, member service standards, systems, and safety processes.
• Develop and update training materials to support learning objectives and compliance.
• Track learner progress and provide coaching to drive performance and adoption.

Skills

Training delivery

Coaching

Curriculum development

Progress tracking

Job description

The Automobile Club of Missouri, part of AAA – The Auto Club Group, is seeking an Associate Trainer to support learning across our finance, insurance, and member service operations. In this role, you will deliver classroom and virtual training for new hires and existing staff on insurance products, member service standards, systems, and safety-focused processes. You will assist with developing and updating training materials, track learner progress, and provide coaching to drive performance. Working in our member-first, mission-driven culture, you will help build skills that support safe, reliable, and value-driven service for our members while growing your own career with strong development opportunities and benefits.