Insurance Svc Analyst

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ seeks a Flood Determination Specialist to support follow-the-sun operations for US real estate-secured lending. You will order, track, and quality-check flood zone determinations, serving as the SME for overseas teams to ensure compliant, timely execution.

You will help global partners navigate collateral packages, provide clear guidance, and maintain disciplined handoffs to support time-sensitive transactions with high visibility and impact.

Qualifications

• Minimum 2 years in US real estate collateral lending operations (origination, closing, collateral, servicing, credit, or compliance).
• Understanding of commercial loan structures and common events (renewals, extensions, modifications, collateral substitutions).
• Ability to manage multiple cases concurrently with strong prioritization and documentation discipline.
• Ability to clearly communicate requirements to stakeholders with varying familiarity in plain language.
• Strong attention to detail to identify mismatches and completeness issues in returned determinations.
• Sound judgment in escalation and documenting rationale in audit-ready manner.

Responsibilities

• Order initial flood determinations for US commercial real estate collateral through approved vendors and systems.
• Evaluate reuse of existing flood determinations and document rationale.
• Track cases end-to-end with timely follow-ups and audit-ready evidence.
• Review returned determinations for completeness and correct discrepancies.
• Coordinate structured global handoffs to provide follow-the-sun coverage and minimize time-zone delays on urgent transactions.
• Provide quick-turn guidance on compliance information and requirements.

Skills

Commercial lending ops

US real estate collateral

Multiple case management

Plain language comms

Attention to detail

Audit-ready documentation

Job description

Provide global, follow-the-sun operational support for US real estate-secured commercial lending by ordering, tracking, and quality-checking flood zone determinations. You will serve as the US-based Subject Matter Expert (SME) for overseas teams, helping them navigate complex loan structures, property types, and high-profile clients. You will bring a strong operational mindset, practical problem-solving, and the ability to explain requirements in plain language to ensure consistent, compliant execution and strong time zone continuity. If you enjoy detail-driven execution and supporting time-sensitive transactions, this role offers high impact and strong visibility.

Job summary

As a Flood Determination Specialist in WLS Insurance Originations, you will provide follow-the-sun operational support by ordering, tracking, and quality-checking flood zone determinations supporting Commercial Real Estate lending. You will help global partners navigate complex collateral packages and deliver consistent execution through disciplined controls and clear handoffs.

Job responsibilities

• Order initial flood determinations for United States commercial real estate collateral through approved vendors and systems for lending events (such as originations, renewals, extensions, modifications, assumptions, collateral substitutions, and restructurings).
• Evaluate when reuse of an existing flood determination is permitted and document the rationale.
• Track cases end-to-end with timely follow-ups, status accuracy, and audit-ready evidence capture.
• Review returned determinations for completeness and obvious mismatches (for example, address integrity, property identifiers, determination dates, and map references) and drive corrections when needed.
• Coordinate structured global handoffs to provide follow-the-sun coverage and minimize time zone delays on urgent transactions.
• Serve as a subject matter escalation point for global partners on FEMA/flood workflow questions related to United States properties, including unusual collateral structures and complex property profiles.
• Provide quick-turn guidance on required information for compliance and strategic progress.
• Explain missing information and compliance needs in plain language, including what is needed, why it is needed, and what happens next.
• Draft and maintain templates for common commercial scenarios (such as multi-parcel collateral, phased projects, condominiums, mixed-use properties, and construction-to-permanent financing).
• Partner with Flood Compliance, Risk & Controls, and Operations leadership to manage exceptions or disputes, documenting outcomes and approvals as required.
• Identify and validate critical intake information to support accurate determinations (such as standardized addresses, parcel identifiers, and multi-property naming conventions).

Required qualifications, capabilities and skills

• Minimum of 2 years of experience in commercial lending operations supporting United States real estate collateral (for example, originations, closing, collateral, servicing, credit execution, or compliance operations).
• Demonstrated understanding of commercial loan structures and common loan events (including renewals, extensions, modifications, and collateral substitutions).
• Ability to manage multiple cases concurrently with strong prioritization, follow-through, and documentation discipline.
• Ability to communicate requirements clearly in plain language to stakeholders with varying levels of subject matter familiarity.
• Strong attention to detail and quality control skills to identify mismatches and completeness issues in returned determinations.
• Sound judgment in escalation, exception handling, and documenting rationale in an audit-ready manner.

Preferred qualifications, capabilities and skills

• Hands-on experience ordering and tracking flood determinations and working with third-party vendors.
• Experience supporting globally distributed teams with formal handoffs and time zone continuity.
• Experience handling complex commercial property types and multi-parcel collateral packages.