Insurance Support & Customer Care — Growth Path

Janet Coates - State Farm Agent; Grosse Pointe Woods (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Janet Coates - State Farm Agent is seeking a Customer Service Representative in Grosse Pointe Woods, Michigan. This role focuses on creating exceptional customer experiences to support the growth of the agency. Ideal candidates possess strong communication skills, attention to detail, and a desire to help others.

Responsibilities include answering inquiries, assisting with policy changes, and processing claims. We value team members who are customer-focused and proactive in meeting community needs.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Janet Coates - State Farm Agent is seeking a Customer Service Representative in Grosse Pointe Woods, Michigan. This role focuses on creating exceptional customer experiences to support the growth of the agency. Ideal candidates possess strong communication skills, attention to detail, and a desire to help others.

Responsibilities include answering inquiries, assisting with policy changes, and processing claims. We value team members who are customer-focused and proactive in meeting community needs.