Insurance CSR — Growth & Impact in Client Care

Robert Boerner - State Farm Agent; Midland (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Robert Boerner - State Farm Agent in Midland, Michigan is seeking a Customer Service Representative to deliver exceptional customer experiences. You will handle inquiries, assist with policy changes, process claims, and maintain customer records while fostering a positive office culture.

The ideal candidate will possess strong communication skills, attention to detail, and prior customer service experience. Growth opportunities are available for driven individuals.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented with the ability to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Call new customers and prospect future customers.
• Speak with customers via phone or Zoom.
• Assist in scheduling for the office.
• Promote a positive culture in the office.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Robert Boerner - State Farm Agent in Midland, Michigan is seeking a Customer Service Representative to deliver exceptional customer experiences. You will handle inquiries, assist with policy changes, process claims, and maintain customer records while fostering a positive office culture.

The ideal candidate will possess strong communication skills, attention to detail, and prior customer service experience. Growth opportunities are available for driven individuals.