Insurance Specialist - Member Advocate

Physicians-Practice-Enhancement-LL; Hamilton Township (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

Integrity Health is looking for a self-disciplined, energetic Member Advocate to join our Partnership Health Center team. Split time between Brick and Hamilton centers to assist members and dependents with benefits and healthcare navigation.

You will be a high-touch resource for members, handling benefits, claims, network access, prior authorizations, prescriptions, and other health concerns while collaborating with clinical and administrative staff to resolve issues.

Qualifications

• Strong interpersonal, communication, and customer service skills.
• Organized, dependable, and able to manage multiple priorities.
• Ability to work independently while collaborating with a team.
• Experience with health insurance, benefits, claims processing, or healthcare administration preferred.
• Bachelor's degree preferred but not required.

Responsibilities

• Assist members with benefits, claims, and health plan questions.
• Navigate members and dependents through healthcare processes.
• Support wellness programs, health fairs, and member engagement activities.
• Collaborate with clinical and administrative teams to resolve issues.
• Build relationships with members, leadership, providers, and insurance partners.

Skills

Interpersonal skills

Communication

Customer service

Organization

Multitasking

Team collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Salary Range: $50,000.00 To $60,000.00 Annually

Member Advocate – Brick & Hamilton Partnership Health Centers

Full-Time | $50,000–$60,000 annually | Brick & Hamilton, NJ

Integrity Health is looking for a self-disciplined, energetic, compassionate, and service-oriented Member Advocateto join our growing Partnership Health Center team.

This is a great opportunity for someone who enjoys helping people, solving problems, and making healthcare easier to navigate. The Member Advocate will support members and their dependents with healthcare and benefit-related questions and serve as a trusted resource in navigating the healthcare system.

Position Highlights

• Split time equally between our Brick and Hamilton Partnership Health Centers
• Serve as a high-touch resource for members and their dependents
• Assist with questions regarding benefits, claims, network access, prior authorizations, prescriptions, and other healthcare concerns
• Build strong relationships with members, client leadership, providers, and insurance partners
• Assist with wellness programs, health fairs, and other member engagement activities
• Work closely with clinical and administrative teams to resolve member issues

Qualifications

• Strong interpersonal, communication, and customer service skills
• Organized, dependable, and able to manage multiple priorities
• Ability to work independently while being a collaborative team member
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with health insurance, benefits, claims processing, or healthcare administration preferred
• Bachelor's degree preferred but not required

About Integrity Health

Integrity Health manages health plans for public employers and operates dedicated Partnership Health Centers that provide convenient, high-quality healthcare for eligible employees and their dependents.

If you're a people-focused problem solver who wants to make a real difference in the healthcare experience, we'd love to hear from you.