Member Advocate - Insurance Specialist - Brick and Hamilton, NJ

Integrity Health Products; Brick Township (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

Integrity Health is seeking a self-disciplined Member Advocate to support members and dependents with healthcare and benefit questions. This full-time role is based at Brick and Hamilton centers in NJ, with equal time at both locations, and focuses on delivering compassionate guidance and problem solving to streamline the healthcare experience.

You will build trusted relationships with members, leaders, providers, and insurers while assisting with wellness activities and member engagement.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and work independently.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Help members and dependents with benefits, claims, and network questions.
• Assist with prior authorizations, prescriptions, and healthcare concerns.
• Build relationships with members, leadership, providers, and insurers.
• Support wellness programs and member engagement activities.
• Collaborate with clinical and administrative teams to resolve issues.

Skills

Interpersonal skills

Communication

Customer service

Microsoft Office

Healthcare administration

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Member Advocate – Brick & Hamilton Partnership Health Centers

Full-Time | $50,000–$60,000 annually | Brick & Hamilton, NJ

Integrity Health is looking for a self-disciplined, energetic, compassionate, and service-oriented Member Advocate to join our growing Partnership Health Center team.

This is a great opportunity for someone who enjoys helping people, solving problems, and making healthcare easier to navigate. The Member Advocate will support members and their dependents with healthcare and benefit-related questions and serve as a trusted resource in navigating the healthcare system.

Position Highlights

• Split time equally between our Brick and Hamilton Partnership Health Centers
• Serve as a high-touch resource for members and their dependents
• Assist with questions regarding benefits, claims, network access, prior authorizations, prescriptions, and other healthcare concerns
• Build strong relationships with members, client leadership, providers, and insurance partners
• Assist with wellness programs, health fairs, and other member engagement activities
• Work closely with clinical and administrative teams to resolve member issues

Qualifications

• Strong interpersonal, communication, and customer service skills
• Organized, dependable, and able to manage multiple priorities
• Ability to work independently while being a collaborative team member
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with health insurance, benefits, claims processing, or healthcare administration preferred
• Bachelor's degree preferred but not required

About Integrity Health

Integrity Health manages health plans for public employers and operates dedicated Partnership Health Centers that provide convenient, high-quality healthcare for eligible employees and their dependents.

If you're a people-focused problem solver who wants to make a real difference in the healthcare experience, we'd love to hear from you.