Insurance Specialist - Member Advocate

Physicians Practice Enhancement Llc; Brick Township (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

Integrity Health is seeking a dedicated Member Advocate to support members and their dependents with benefit questions and healthcare navigation. The role splits time between Brick and Hamilton Partnership Health Centers, providing high-touch service and problem-solving support.

The ideal candidate has strong communication skills, organizes priorities efficiently, and can work both independently and as part of a team. Healthcare administration experience is preferred.

Qualifications

• Strong interpersonal, communication, and customer service skills.
• Organized, dependable, and able to manage multiple priorities.
• Ability to work independently while being a collaborative team member.
• Experience with health insurance, benefits, claims processing, or healthcare administration preferred.
• Bachelor's degree preferred but not required.

Responsibilities

• Split time equally between Brick and Hamilton Partnership Health Centers.
• Serve as a high-touch resource for members and their dependents.
• Assist with questions regarding benefits, claims, network access, prior authorizations, prescriptions, and other healthcare concerns.
• Build strong relationships with members, client leadership, providers, and insurance partners.
• Assist with wellness programs, health fairs, and other member engagement activities.
• Work closely with clinical and administrative teams to resolve member issues.

Skills

Interpersonal skills

Communication skills

Customer service

Time management

Team collaboration

Education

Bachelor's degree preferred

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Salary Range: $50,000.00 To $60,000.00 Annually

Member Advocate – Brick & Hamilton Partnership Health Centers

Full-Time | $50,000–$60,000 annually | Brick & Hamilton, NJ

Integrity Health is looking for a self-disciplined, energetic, compassionate, and service-oriented Member Advocateto join our growing Partnership Health Center team.

This is a great opportunity for someone who enjoys helping people, solving problems, and making healthcare easier to navigate. The Member Advocate will support members and their dependents with healthcare and benefit-related questions and serve as a trusted resource in navigating the healthcare system.

Position Highlights

• Split time equally between our Brick and Hamilton Partnership Health Centers
• Serve as a high-touch resource for members and their dependents
• Assist with questions regarding benefits, claims, network access, prior authorizations, prescriptions, and other healthcare concerns
• Build strong relationships with members, client leadership, providers, and insurance partners
• Assist with wellness programs, health fairs, and other member engagement activities
• Work closely with clinical and administrative teams to resolve member issues

Qualifications

• Strong interpersonal, communication, and customer service skills
• Organized, dependable, and able to manage multiple priorities
• Ability to work independently while being a collaborative team member
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with health insurance, benefits, claims processing, or healthcare administration preferred
• Bachelor's degree preferred but not required

About Integrity Health

Integrity Health manages health plans for public employers and operates dedicated Partnership Health Centers that provide convenient, high-quality healthcare for eligible employees and their dependents.

If you're a people-focused problem solver who wants to make a real difference in the healthcare experience, we'd love to hear from you.