Insurance Specialist Customer Service Representative

Jobs via Dice; Fort Washington (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading financial services company is seeking an Insurance Specialist Customer Service Representative for an 8-12+ month contract in Fort Washington, Pennsylvania. The role involves assisting customers with insurance products, resolving issues, and maintaining high performance standards. Candidates should have experience in personal insurance and strong communication skills.

Benefits

Health insurance (medical, dental, vision)

401(k)

Paid sick leave

Qualifications

• 3-5 years of personal insurance experience, especially with umbrella coverages.
• Experience with property and casualty insurance.
• Call center experience preferred.

Responsibilities

• Respond to calls, chats, and tickets promptly and professionally.
• Assist with order problems and exchanges.
• Provide excellent customer service and resolve compliance issues.

Skills

Problem-solving

Communication

Customer service

Education

College degree or equivalent industry experience

Tools

CRM systems

Job description

Insurance Specialist Customer Service Representative

Join to apply for the Insurance Specialist Customer Service Representative role at Jobs via Dice

Job Overview

Immediate opening for a talented Insurance Specialist Customer Service Representative. This is a 8-12+ months contract position with long-term potential, located onsite in Fort Washington, Pennsylvania. Apply via Dice today!

Job ID: 25-70660

Pay Range: $25 - $30/hour. Benefits include health insurance (medical, dental, vision), 401(k), and paid sick leave, depending on work location.

Key Responsibilities

• Respond promptly and professionally to calls, chats, and tickets.
• Assist with order problems, exchanges, edits, and tracking.
• Develop knowledge of insurance products and effectively communicate this to customers.
• Resolve compliance issues according to policies and procedures.
• Support teamwork and morale as an active team member.
• Follow all procedures, policies, and safety rules.
• Maintain performance standards.
• Provide excellent customer service and diffuse customer concerns professionally.
• Assess customer needs and propose suitable insurance products.
• Reconcile client payments within the policy system.
• Update customer records accurately.

Minimum Requirements & Technology Experience

• Experience with property and casualty insurance, umbrella policies, and commercial insurance.
• 3-5 years of personal insurance experience, especially with umbrella coverages.
• Ability to evaluate customer needs and recommend appropriate products.
• Call center experience preferred.
• Strong problem-solving skills.
• Experience with CRM systems is a plus.
• Excellent written communication skills.
• Ability to manage daily activities efficiently.
• College degree preferred or equivalent industry experience.

Our client is a leading financial services company. If interested, apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal opportunity employer, committed to diversity and nondiscrimination.