Insurance Specialist: Consumer Complaints Investigator

State of Louisiana; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division. You will investigate consumer complaints, research insurance laws and regulations, and work with consumers, industry representatives, and Department staff to resolve complex issues.

If you are analytical, enjoy solving problems, and are interested in helping Louisiana insurance consumers, we encourage you to apply.

Qualifications

• Three years of experience in insurance, administrative services, investigations, or law enforcement.
• Six years of full-time work experience in any field.
• A bachelor's degree.
• Experience substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Investigate consumer complaints and inquiries by reviewing insurance policies, records, and other information to determine compliance with Louisiana insurance laws and regulations.
• Research and apply insurance laws, regulations, and Department directives to evaluate complaints and develop appropriate responses.
• Communicate with consumers, insurance companies, producers, adjusters, attorneys, and other interested parties regarding insurance-related concerns.
• Conduct complex investigations and work with Department staff to resolve complaint issues and develop recommendations.
• Prepare clear and professional correspondence and documentation related to consumer complaints and investigations.
• Provide guidance, leadership, and training assistance to other Insurance Specialists.
• Meet with insurance company officials, government representatives, attorneys, and other stakeholders regarding insurance laws, regulations, and consumer complaints.
• Assist with consumer education and outreach by responding to inquiries and providing information and resources.
• Perform special projects and other related duties as assigned.

Skills

Communicating Effectively

Demonstrating Accountability

Managing Stakeholders

Thinking Critically

Acting with Ethics and Integrity

Focusing on Customers

Making Accurate Judgments

Solving Problems

Education

Bachelor's degree

Job description

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division. You will investigate consumer complaints, research insurance laws and regulations, and work with consumers, industry representatives, and Department staff to resolve complex issues.

If you are analytical, enjoy solving problems, and are interested in helping Louisiana insurance consumers, we encourage you to apply.