Consumer Complaint Investigator II

Commonwealth of Kentucky; Frankfort (KY); Hybride; USD 41 000 - 61 000; Plein temps

Avantages offerts par ce poste

Paid leave

Training and career development

Educational tuition assistance

Health, dental and vision insurance

Life insurance

Retirement plans

Deferred compensation

Wellness programs

Employee discounts

Telecommuting and flexible schedules

Résumé du poste

The Commonwealth of Kentucky, Public Protection Cabinet, Department of Insurance in Frankfort, KY, seeks a Consumer Complaint Investigator II to examine highly complex complaints, interpret KY statutes, and mediate when legal action is not needed.

Responsibilities include interviewing, drafting letters and memos, and preparing reports from the internal database. Travel and irregular hours may be required; telecommuting may be authorized at times.

Qualifications

• Bachelor's degree required.
• Minimum of three years experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field.
• Must possess and maintain a valid driver's license; licensure/certification as required.
• Working conditions may include irregular hours and travel; telecommuting may be authorized at times.

Responsabilités

• Investigates complex complaints and determines violations of Kentucky statutes and regulations; mediates and resolves complaints.
• Drafts letters, memos, and form letters to respond to inquiries.
• Maintains and analyzes data in the internal database to track and close complaints.
• Cooperates with other Divisions, state departments, and national associations; adheres to rules and policies.
• Performs other duties as assigned.

Connaissances

Attention to detail

Regulatory experience

Complaint analysis

Verbal and written communication

Analytical ability

Formation

Bachelor's degree

Description du poste

Advertisement Closes: 11/13/2026 (11:59 PM ET)

2605775

Consumer Complaint Investigator II

Pay Grade: 14

Salary: $3,672.84 - $5,509.24 Monthly

Employment Type: EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Click here for more details on state employment.

Hiring Agency: Public Protection Cabinet | Department of Insurance

Location: 500 Mero Street
Frankfort, KY 40601 USA
The agency may authorize the selected candidate to telecommute at times. The agency may terminate or modify the telecommuting arrangement at any time.

The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent or agency.

We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals. As a Consumer Complaint Investigator II, you will perform professional level work in the examination, evaluation and investigation of highly complex complaints concerning potential violations of program laws and regulation; mediate compliance violations where legal action is not appropriate; and perform other duties as required.

Responsibilities

• Investigates complex complaints as to the violations of Kentucky (KY) statutes and regulations by conducting field investigations and interviews as well as investigates, mediates and resolves complaints through oral and written communications to parties involved in the complaint. Recommends corrective actions as needed.
• Independently performs at a professional level by answering complex inquiries regarding insurance laws and regulations by drafting letters, memos, and use form letters to respond to inquiries regarding insurance issues in relation to KY statutes and regulations.
• Prepares reports, charts and other materials by operating the internal database which is used to track, manage, update and successfully close every complaint opened.
• Cooperates with other Divisions within the Department of Insurance, other state departments of insurance and the National Association of Insurance Commissioners. Abides by departmental rules, regulations and policies when performing investigative work.
• Performs other duties as assigned.

Preferred skills and abilities

• Experience in the business of insurance.
• Experience in regulatory environment.
• Experience analyzing and responding to Consumer Complaints.
• Attention to detail.
• Excellent verbal and written communication skills.

Reasons to work for us

• Paid leave (sick, annual, etc.) and paid holidays
• Training/career development opportunities
• Educational and tuition assistance
• A variety of affordable health, dental and vision insurance options, flexible spending accounts, and first day health insurance coverage
• Life insurance
• Retirement
• Deferred compensation
• Wellness incentive programs
• Employee discounts on electronics, health and wellness, retail, travel/events/entertainment, services/education
• Telecommuting and flexible work schedules

Applicants must be currently authorized to work in the United States for any employer.

If you are interested in a challenging yet rewarding career where you can make a positive impact in your community, we would love to review your application for Consumer Complaint Investigator II within the Department of Insurance.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field.

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.

Working Conditions: May work irregular hours due to nature of investigative work. Will be required to travel in the course of investigations. Works in all types of weather.

Probationary Period: This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Tracy Satterfield at [e-mail] or [phone].

An Equal Opportunity Employer M/F/D