Insurance Specialist: Consumer Complaints & Investigations

Insurance-Commissioner of Insurance; Baton Rouge (LA); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division in Baton Rouge. You will investigate consumer complaints, research insurance laws, and work with consumers, industry representatives, and staff to resolve complex issues.

The role requires analytical thinking, problem solving, and a commitment to helping Louisiana insurance consumers.

Qualifikationen

• Three years of experience in insurance, administrative services, investigations, or law enforcement.
• Six years of full-time work experience in any field.
• A bachelor's degree.
• Experience substitution: 30 college semester hours equals one year of experience; max 120 hours.

Aufgaben

• Investigate consumer complaints and inquiries by reviewing policies and records to ensure compliance.
• Research laws, regulations, and directives to evaluate complaints and responses.
• Communicate with consumers, insurers, producers, and attorneys regarding concerns.
• Conduct complex investigations and propose resolutions and recommendations.
• Prepare clear, professional correspondence related to complaints and investigations.
• Provide guidance and training to other Insurance Specialists.

Kenntnisse

Communicating Effectively

Demonstrating Accountability

Managing Stakeholders

Thinking Critically

Acting with Ethics and Integrity

Focusing on Customers

Making Accurate Judgments

Solving Problems

Ausbildung

Bachelor's degree

Jobbeschreibung

Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division in Baton Rouge. You will investigate consumer complaints, research insurance laws, and work with consumers, industry representatives, and staff to resolve complex issues.

The role requires analytical thinking, problem solving, and a commitment to helping Louisiana insurance consumers.