Insurance Specialist 1/2/3

Insurance-Commissioner of Insurance; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division in Baton Rouge. You will investigate consumer complaints, research insurance laws, and work with consumers, industry representatives, and staff to resolve complex issues.

The role requires analytical thinking, problem solving, and a commitment to helping Louisiana insurance consumers.

Qualifications

• Three years of experience in insurance, administrative services, investigations, or law enforcement.
• Six years of full-time work experience in any field.
• A bachelor's degree.
• Experience substitution: 30 college semester hours equals one year of experience; max 120 hours.

Responsibilities

• Investigate consumer complaints and inquiries by reviewing policies and records to ensure compliance.
• Research laws, regulations, and directives to evaluate complaints and responses.
• Communicate with consumers, insurers, producers, and attorneys regarding concerns.
• Conduct complex investigations and propose resolutions and recommendations.
• Prepare clear, professional correspondence related to complaints and investigations.
• Provide guidance and training to other Insurance Specialists.

Skills

Communicating Effectively

Demonstrating Accountability

Managing Stakeholders

Thinking Critically

Acting with Ethics and Integrity

Focusing on Customers

Making Accurate Judgments

Solving Problems

Education

Bachelor's degree

Job description

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division. In this role, you will investigate consumer complaints and inquiries, research insurance laws and regulations, and work with consumers, insurance industry representatives, and Department staff to resolve complex issues. If you are analytical, enjoy solving problems, and are interested in helping Louisiana insurance consumers, we encourage you to apply.

The ideal candidate possesses the following competencies:

Core Competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies:

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Three years of experience in insurance, administrative services, investigations, or law enforcement;

Six years of full-time work experience in any field;

A bachelor's degree.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an Insurance Specialist 1/2/3 in the Office of Consumer Services/Consumer Complaints Division you will/may:

• Investigate consumer complaints and inquiries by reviewing insurance policies, records, and other information to determine compliance with Louisiana insurance laws and regulations.
• Research and apply insurance laws, regulations, and Department directives to evaluate complaints and develop appropriate responses.
• Communicate with consumers, insurance companies, producers, adjusters, attorneys, and other interested parties regarding insurance-related concerns.
• Conduct complex investigations and work with Department staff to resolve complaint issues and develop recommendations.
• Prepare clear and professional correspondence and documentation related to consumer complaints and investigations.
• Provide guidance, leadership, and training assistance to other Insurance Specialists.
• Meet with insurance company officials, government representatives, attorneys, and other stakeholders regarding insurance laws, regulations, and consumer complaints.
• Assist with consumer education and outreach by responding to inquiries and providing information and resources.
• Perform special projects and other related duties as assigned.

Position-Specific Details:

Division/Location: Office of Consumer Services/Consumer Complaints Division

Appointment Type: Probational or Promotional

Career Progression: This position may be filled as an Insurance Specialist 1, 2, or 3, depending on the qualifications of the selected candidate.

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

Contact Information

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.