Insurance Solutions Center Representative (Hybrid)

Tailored Management; Columbus (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Coverage Options

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life & AD&D Insurance

Critical Illness Insurance

Accident Insurance

Employee Assistance Program

Job summary

Tailored Management is hiring a Solutions Center Representative in Columbus, OH, onsite. The role focuses on delivering excellent service to members, partners, and financial professionals while handling inquiries and educating customers on plan benefits.

The position is a 4–6 month assignment with potential extension/conversion based on performance. Training begins with paperwork during the busy season, followed by phone training in mid-February.

Qualifications

• High school diploma or equivalent is required; recent degree in finance, business, insurance, economics, or communications preferred.
• 1+ year in customer service or sales
• Knowledge of insurance products and sales process
• Understanding of legal implications of product features in different states
• Strong communication and problem-solving abilities
• Computer proficiency

Responsibilities

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions
• Focus on paperwork fulfillment during busy season in January and February, with phone training in mid-February

Skills

Insurance knowledge

Sales process

Communication

Problem solving

Computer proficiency

Education

High school diploma or equivalent

Recent degree in finance, business, insurance, economics, or communications preferred

Job description

Tailored Management is hiring a Solutions Center Representative in Columbus, OH, onsite. The role focuses on delivering excellent service to members, partners, and financial professionals while handling inquiries and educating customers on plan benefits.

The position is a 4–6 month assignment with potential extension/conversion based on performance. Training begins with paperwork during the busy season, followed by phone training in mid-February.