Insurance Services Representative - Hybrid

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Springfield is seeking an Insurance Services Representative I to collect and resolve outstanding insurance receivables, including unpaid, denied, and underpaid claims. The role requires effective communication and accuracy while handling high claim volumes in a Mercy environment.

The position is hybrid, full-time, with a requirement to come into the office half a day per week, supporting Mercy's mission and patient-centered care.

Qualifications

• Education: HS Degree or Equivalent.
• Required Licensure: N/A
• Required Experience: N/A
• Preferred Experience: Prior EPIC Resolute Hospital Billing or Ambulatory experience. Prior Revenue Cycle and/or Healthcare billing or insurance experience
• Required Certification/Registration: N/A
• Required Other Skills and Knowledge: Computer and keyboarding skills
• Preferred Skills and Knowledge: Basic Microsoft Excel and Word knowledge. Communication and customer service skills

Responsibilities

• Insurance services representative responsibilities include collection and resolution of outstanding insurance receivables (unpaid, denied, underpaid claims).
• Must communicate effectively and handle high claim volume efficiently and accurately in alignment with Mercy mission and standards.

Skills

Computer skills

Keyboarding

Microsoft Excel

Microsoft Word

Communication skills

Customer service

Education

High School Diploma or Equivalent

Tools

EPIC Resolute Hospital Billing

Job description

Find your calling at Mercy!

Insurance Services Representative I is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Position Details

Mercy Springfield

1235 E Cherokee St.

Springfield, MO 65804

Insurance Services Representative

Hybrid, Full-Time (Will need to come into office 1/2 day per week)

Required Qualifications

• Education: HS Degree or Equivalent
• Required Licensure: N/A
• Required Experience: N/A
• Preferred Experience: Prior EPIC Resolute Hospital Billing or Ambulatory experience. Prior Revenue Cycle and/or Healthcare billing or insurance experience
• Required Certification/Registration: N/A
• Required Other Skills and Knowledge: Computer and keyboarding skills
• Preferred Skills and Knowledge: Basic Microsoft Excel and Word knowledge. Communication and customer service skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Insurance, Benefits, Claims