Insurance Services Rep I/Full-time/Onsite - Mercy Hospital STL

Mercy; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans matched

Job summary

Mercy Insurance Services Representative I handles the collection and resolution of outstanding insurance receivables, including unpaid and denied claims. The role requires effective communication and accuracy to manage high claim volumes while aligning with Mercy Service Standards.

Minimum qualifications include a high school diploma or equivalent; preferred candidates have EPIC Resolute Hospital Billing or Ambulatory experience and basic Excel/Word skills to support revenue cycle tasks.

Qualifications

• HS degree or equivalent required.
• Ability to use basic Microsoft Excel and Word.
• Strong communication and customer service skills.

Responsibilities

• Collect and resolve outstanding insurance receivables including unpaid, denied and underpaid claims.
• Communicate effectively while handling high claim volume in a timely manner.

Skills

Computer skills

Keyboarding

Customer service

Communication

Education

HS Diploma or Equival ent

Tools

EPIC Resolute

Excel

Word

Job description

Find your calling at Mercy! Insurance Services Representative I is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Position Details:

• Minimum Required Qualifications Education: HS Degree or Equivalent
• Other Skills and Knowledge: Computer and keyboarding skills

Preferred Qualifications:

• Education: HS Degree or Equivalent
• Experience: Prior EPIC Resolute Hospital Billing or Ambulatory experience Prior Revenue Cycle Healthcare billing or insurance
• Other Skills and Knowledge: Basic Microsoft Excel and Word knowledge Communication and customer service skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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