Insurance Service Center Specialist

Mechanics Cooperative Bank; Pittsfield (MA); Sur place; USD 28 000 - 32 000; Plein temps

Résumé du poste

Mechanics Cooperative Bank is seeking a Service Center Representative in Massachusetts to deliver friendly, professional service in-person and over the phone. You will handle calls, emails, and policy information while supporting Account Managers and backup front desk tasks.

The role requires a High School Diploma, good communication, and ability to multitask in a team environment. Travel up to 25% outside a 25-mile radius may be required; strong computer and phone skills are essential.

Qualifications

• High School Diploma.
• Ability to learn insurance work methods and procedures.
• Strong verbal communication with clients and staff.
• Self-motivated with problem-solving and prioritization skills.
• Willingness to travel up to 25% outside of 25-mile radius.
• Ability to sit, drive, bend, answer the phone, and use a computer.

Responsabilités

• Answer incoming calls and emails promptly and professionally.
• Manage time effectively to minimize wait times and maximize productivity.
• Process policy changes for Account Managers
• Resolve customer billing inquiries and service issues efficiently.
• Provide product, service, or policy information as needed.
• Log call details accurately in agency management system.
• Follow scripts or workflows when applicable.
• Escalate unresolved or complex issues to the appropriate department.
• Conduct outbound follow-up calls when necessary to ensure resolution.
• Notify customers of status updates, delays, or confirmations.
• Issue binders and proof of insurance to lenders.
• Backup to front desk coordinator during lunches and vacations.

Connaissances

Customer service

Communication

Multi-tasking

Time management

Teamwork

Problem solving

Formation

High School Diploma

Description du poste

Mechanics Cooperative Bank is seeking a Service Center Representative in Massachusetts to deliver friendly, professional service in-person and over the phone. You will handle calls, emails, and policy information while supporting Account Managers and backup front desk tasks.

The role requires a High School Diploma, good communication, and ability to multitask in a team environment. Travel up to 25% outside a 25-mile radius may be required; strong computer and phone skills are essential.