Insurance Service Agent - Problem Solver

Simpson Insurance Agency; Carbondale (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hometown Insurance Agency in Carbondale, IL is seeking a full-time Insurance Customer Service Representative/Agent to handle calls, process payments, update policies, and prepare auto quotes. This role blends customer care with back-office tasks in a friendly, team-oriented environment.

Ideal candidates have prior customer service experience, strong communication skills, and attention to detail; a High School Diploma is required, with a property & casualty license preferred or willingness to

Qualifications

• Previous experience in customer service, sales, or related fields.
• High School Diploma or equivalent; some college preferred.
• Valid Driver's License and reliable transportation.
• Strong written and verbal communication skills.
• Detail oriented and able to multitask in a fast-paced environment.
• Knowledge of insurance industry is helpful; P&C license or willingness to obtain.

Responsibilities

• Troubleshoot and resolve customer inquiries.
• Provide information about products and services and service policies.
• Document and update customer records based on interactions.
• Process insurance payments, draft letters, and generate quotes.

Skills

Customer service

Communication

Problem solving

Multitasking

Rapport building

Team player

Education

High School Diploma

Some college preferred

Tools

Word

Excel

Internet Explorer

Job description

Hometown Insurance Agency in Carbondale, IL is seeking a full-time Insurance Customer Service Representative/Agent to handle calls, process payments, update policies, and prepare auto quotes. This role blends customer care with back-office tasks in a friendly, team-oriented environment.

Ideal candidates have prior customer service experience, strong communication skills, and attention to detail; a High School Diploma is required, with a property & casualty license preferred or willingness to