Insurance Sales Specialist

State Farm; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Nancy Craney State Farm is seeking an Account Manager to join our Tucson-area team. This role emphasizes building relationships, identifying client needs, and recommending insurance solutions that protect families and businesses throughout Arizona.

The ideal candidate will develop new business, follow up on leads, discuss multiple product lines, and guide customers toward the right coverage. A strong sales mindset and community engagement are valued traits.

Qualifications

• Experience in sales or customer-facing roles with a focus on building relationships.
• Strong communication and active listening to identify client needs.
• Ability to handle multiple prospects and manage follow-ups effectively.
• Interest in cross-selling insurance products and providing guidance.
• Familiarity with Arizona insurance licensing requirements is a plus.

Responsibilities

• Connect with prospective and existing customers by phone, email, text, and in person.
• Build strong relationships by learning each customer's needs and asking thoughtful questions.
• Generate new business through outbound calls, referrals, and community outreach.
• Provide quotes and explain auto, home, renters, life, and business insurance options.
• Identify opportunities to bundle policies and address coverage gaps.
• Conduct reviews with existing customers and recommend updates as needs change.
• Maintain an organized sales pipeline and document customer interactions.
• Meet individual and agency sales goals and collaborate with team members.

Skills

Sales experience

Customer service

Relationship building

Communication skills

Outbound calls

Insurance knowledge

Education

Arizona insurance license or willingness to obtain

Tools

CRM software

Job description

Nancy Craney State Farm is looking for a motivated, relationship-focused Account Manager to join our experienced team. This is a sales-focused position for someone who enjoys connecting with people, identifying their needs, and recommending insurance solutions that help protect their families, property, businesses, and financial futures.

Our agency proudly serves customers throughout Tucson, Marana, Oro Valley, Catalina, Vail, Sahuarita, Phoenix, and communities across Arizona. With more than 50 years of combined team experience and over 368 Google reviews with a 4.9-star rating, we have built our reputation on personalized guidance, dependable service, and strong customer relationships.

The right candidate will be comfortable developing new business, following up with leads, discussing multiple insurance products, and asking for the sale. This is an excellent opportunity for someone who wants to grow professionally while making a meaningful impact in the community.

What You'll Do

• Connect with prospective and existing customers by phone, email, text, and in person.
• Build strong relationships by asking thoughtful questions and learning about each customer's needs.
• Generate new business through outbound calls, lead follow-up, referrals, networking, and community outreach.
• Provide quotes and explain available auto, home, renters, life, business, and supplemental insurance options.
• Recommend appropriate products while following ethical sales practices and agency guidelines.
• Identify opportunities to help customers bundle policies and address potential coverage gaps.
• Conduct insurance reviews with existing customers and recommend updates when their needs change.
• Follow up consistently with prospects and maintain an organized sales pipeline.
• Meet individual and agency sales goals.
• Document customer interactions and maintain accurate account information.
• Work closely with other team members to provide a positive and seamless customer experience.
• Participate in team meetings, training, marketing initiatives, and community events.

What We're Looking For

• Previous experience in sales, customer service, financial services, insurance, banking, retail, hospitality, or a related field is preferred.
• Strong communication and relationship-building skills.
• Comfortable making outbound calls, following up with leads, and asking for the sale.
• Able to overcome objections and confidently explain the value of insurance products.
• Self-motivated, dependable, organized, and goal-oriented.
• Committed to providing honest recommendations and exceptional customer service.
• Able to manage multiple priorities and follow through on commitments.
• Comfortable working in a team-oriented, performance-driven environment.
• Familiarity with the Tucson community and local networking opportunities is a plus.
• Bilingual Spanish and English skills are a plus.
• Must hold or be willing to obtain the applicable Arizona insurance licenses.

Why Join Our Team?

At Nancy Craney State Farm, we believe insurance should feel personal, understandable, and accessible. Our team takes the time to learn about each customer and develop coverage plans based on their individual needs.

We are also committed to our community. Nancy enjoys volunteering with local organizations and staying connected to the families and businesses the agency serves. Team members have the opportunity to build meaningful relationships, strengthen their insurance knowledge, and grow within a supportive agency environment.

If you are motivated by helping others, building relationships, and achieving sales goals, we would enjoy learning more about you.

About Our Agency

Nancy Craney is a dedicated State Farm Agent serving individuals, families, and businesses throughout Arizona. Our agency provides personalized assistance with auto, home, renters, life, small business, commercial auto, and personal articles insurance.

We are conveniently located near Ina and Thornydale in Tucson.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.