Insurance Representative

afniexternalcareers; Tucson (AZ); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Job summary

Afni seeks Non-Licensed Insurance Service Representatives to support customers with policy inquiries, account maintenance, billing questions, and general insurance services. This on-site role is located in Tucson at Pantano and Escalante, offering a competitive starting wage and opportunities for advancement.

In this position, you will handle inbound calls, document interactions, and assist customers while identifying opportunities to connect them with licensed agents when appropriate.

Qualifications

• High school diploma or GED or equivalent.
• Excellent verbal and written communication.
• Ability to handle customer concerns professionally.
• Strong problem-solving and critical thinking.
• Ability to learn insurance concepts and systems.
• Proficiency with computers and navigating multiple applications.
• Detail-oriented in a structured environment.

Responsibilities

• Provide outstanding customer service via inbound calls.
• Assist customers with policy servicing, billing inquiries, and account maintenance.
• Explain insurance products and policy details to non-licensed representatives.
• Document interactions and maintain detailed records in company systems.
• Resolve customer concerns while maintaining a positive experience.
• Navigate multiple systems to access accounts and complete transactions.
• Follow company policies, compliance, and quality standards.
• Refer complex cases to licensed agents when needed.
• Meet performance metrics for quality, productivity, attendance, and satisfaction.

Skills

Customer service

Active listening

Communication

Sales experience

Problem solving

Time management

Work ethic

Education

GED or High School Diploma

Job description

Our Insurance Service Specialists start at $17.00 per hour, which includes $16.50 per hour and an on-site differential of $.50 per hour.

Top Insurance Service Representatives earnan additional $3 per hour with bonus!

Job Summary

We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.

Representatives will focus on delivering an exceptional customer experience while assisting customers with service needs. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment.

This is an on-site position in our Tucson location at Pantano and Escalante.

Key Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

What Makes You Successful

• Customer-first mindset.
• Strong listening and communication skills.
• Patience and professionalism when handling complex situations.
• Ability to adapt quickly to new processes and technology.
• Dependability and commitment to attendance expectations.
• Desire to learn and grow within the insurance industry.

Work Environment

• Call center environment, secure workspace, taking back to back calls working on a computer
• Ability to work scheduled shifts, including occasional overtime based on business needs.

Benefits

We offer a competitive compensation package that may include:

• Medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) with company match
• Employee assistance program
• Career development and advancement opportunitiesPaid training

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Preferred Qualifications

• Minimum 1 year of customer service experience.
• Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
• Experience working with customer accounts, billing inquiries, or account maintenance.
• Experience meeting quality and productivity goals.

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

*Referrals must be new Afni hires and cannot be a rehire.

More About Afni:

What we do: https://afnicareers.com/get-to-know-us

Where are we located: https://afnicareers.com/locations

What’s new with us: https://afnicareers.com/news-events

What it’s like being part of the Afni family: https://afnicareers.com/culture-perks

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Sales experience: Minimum 6 months in a customer service role
• Available for paid training to include 8 weeks of training time and 4 weeks of transition time.
• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.